Job description

Company Overview: Dover’s Vehicle Service Group is the global leader in designing and manufacturing vehicle service, collision and automotive OEM equipment. It is one of the founding companies of Dover Corporation, an eightbillion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting brands (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (Warn Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.

Essential Job Functions Include:

• Prioritize and complete assigned tasks in a timely and efficient manner, adjusting for changing priorities, availability of resources and assisting other team members as needed.
• Demonstrate initiative to identify additional job-related tasks when time permits.
• Monitor KPI’s against expectations and adjust efforts in collaboration with the Quality Manager or designee.
• Design and develop inspections and procedures. Summarize and document inspection results to include internal auditing and all associated aspects.
• Collaborate with WARN leadership and team members during team meetings, value stream meetings, system reviews, safety meetings, and other forms of problem-solving discussions to further define and improve department strategies designed to meet and exceed quality and safety objectives.
• Train team members on process and procedure as directed and provide necessary follow-up and guidance to achieve professional development objectives.
• Complete special projects and other duties as assigned to meet team, department and organizational goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results.
• Develop appropriate technical documentation.
• Provide sustaining verification engineering support for existing inspection practices.
• Support team hardware/software training and mentoring.
• Support new program introduction process; to include phase gate process as applicable.
• Support Business Management System to include internal auditing and document control.
• Support Leadership Initiatives: Statistical Analysis
• Create control plans, associated documentation, implement effectively, and maintain.
• Participate in ensuring WARN readiness for internal quality audits. May assist the Quality Manager in developing the annual audit plan, train internal audit team members, provide communication/reporting of results and other necessary duties as assigned a certified internal auditor.
• Oversee the controlled document system, to include a final review of all changes to procedures, work instructions, forms, master lists and other associated documents to ensure quality certification requirements are met.
• Advocating as the "voice of the customer" demanding the highest quality expectations from the organization.
• Accountable for Sarbanes-Oxley compliance in assigned area. Responsible for design and operating effectiveness of internal controls, including a self-assessment and report to management.
• Accountable for developing and monitoring processes and practices necessary for legal and ethical compliance in assigned area.
• Work safely and without injury.
• Responsible for prompt and regular attendance as scheduled.
• Performs other various duties as may be assigned.

Key Dover Competencies:

· Builds and Manages Collaborative Relationships: Establishes and nurtures numerous relationships within VSG and Dover. Takes action to partner with the communities in which we operate and to be an appropriate corporate citizen.

· Change Leadership: Aligns an organization and its people to drive for improvement and adopt new, challenging directions. Energizes a whole organization to want to change in the same direction. Influences others in a mature and empowering manner.

· Motivates and Inspires: Creates an environment that stimulates others to follow. Builds teams that fully use individuals’ capabilities, creating results beyond just the sum of the parts.

· Self-Awareness and Personal Development: Role models a personal leadership style that includes self-awareness; accepts feedback, understands and maximizes strengths while working to overcome weaknesses.

· Customer Impact: Creates value for customers addressing known and unknown needs. Knows and understands all aspects of the global market, including: economics (regulatory issues, corporate compliance, etc.), products and services, channels, the customers and their end-markets.

· Results Driven: Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values.

· Identifies and Develops Talent: Identifies and develops individuals with the appropriate skills, experience and competencies for current and future roles within Dover. Creates a learning environment that recognizes and maximizes the potential of all employees.

· Strategic Mindset: Has understanding of global industry or market; creates breakthrough strategies that alter the competitive dynamics in a market, and establishes a series of competitive advantages yielding profitability that exceeds expectations for the organization.

· Strong Business Acumen and Sound Judgement: Uses instinct as well as data to accurately assess business situations and industry trends; makes timely, appropriate decisions and implements appropriate plans while living the Dover Values.

· Winning the Right Way: Operates with High Ethical Standards, Openness and Trust. Conducts themselves with high ethical standards and fosters a culture in the organization to conduct business aligned with those standards.

Supervisory Responsibility:

This position does not have direct report responsibilities.

Availability Requirements:

Due to the nature and scope of the essential functions of this position, the importance of personal interactions with coworkers and employees, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent availability, accessibility, and presence on-site and after-hours.

The required number of hours will vary depending on what is required to efficiently perform the job duties of this position. This position will require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the early mornings, evenings and/or during weekends.

Travel is primarily local during the business day, although some out of area travel may be expected.

Education and/or Experience:

• Bachelor’s degree in Engineering Technology or similar field and a minimum of 3 years inspection experience or 5 years’ experience and CQE or Certified Internal Auditor.
• Technical writing training or experience required.
• CQE preferred.
• Certified Lead Auditor (ISO/IATF 16949 & ISO 14001) preferred.
• Lean Manufacturing knowledge
• Knowledge of ISO 9001, IATF 16949, and ISO 14001 preferred
• Understanding of engineering drawings and manufacturing processes
• AIAG Core Tools related to application
• Warranty analysis & reporting

Required Qualifications, Skills and Abilities:

· Ability to successfully operate in a matrix and team environment.

· Strong oral and written communication skills commensurate with the job tasks and position necessary to communicate clearly and effectively with internal and external customers while providing exceptional quality of work and outstanding customer service. Ability to present information in a manner designed to educate or inform other team members and customers in one-on-one or group interactions as directed.

· Ability to review, comprehend, interpret, process and evaluate effectively written work instructions and procedures written in English, prints, specs and diagrams, and tool gauges, measuring devices and inspection tools in conjunction with the performance of the essential functions and other assigned job duties.

· Strong interpersonal and conflict resolution skills including ability to work efficiently in a fast-paced work environment while maintaining a calm, rational and respectful demeanor and communication style in times of stress occasioned by work demands, tight timelines, heavy production expectations, unexpected quality control issues, and other work-related issues or concerns that may cause a heightened level of anxiety, frustration, anger, disappointment, confusion, etc.

· Enthusiastic adoption and consistent demonstration of Warn Automotives’ Core Values: Collaborative Entrepreneurial Spirit, Winning Through Customer Focused Innovation, Respects & Values People, Expectations for Results, High Ethical Standards, Openness and Trust.

· Strong technical, trouble-shooting, problem solving, research, organizational and analytical skills, combined with the ability to prioritize tasks and meet established deadlines. Ability to multitask is also essential while remaining flexible with changing priorities and deadlines.

· Well-reasoned decision making with a high attention to detail regarding organization, planning, work flow, and project prioritization to ensure tasks are completed efficiently and accurately.

· Highly ethical, self-motivated individual with ability to work independently and/or with limited direction, as well as cooperatively in a team environment, while consistently demonstrating collaborative, respectful and productive work habits.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Receive, understand, evaluate and appropriately respond to communications from employees, members of management, customers, vendors, and visitors using available technology, in person and in a public setting when necessary.

· Work for extended periods of time in a stationary position daily while operating a computer and other tools and equipment in conjunction with completing required job tasks. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

· Maintain professional and respectful communication style to ensure reactions and responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications.

· Provide intellectually sound and well-reasoned answers, recommendations and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (some of which is technical in nature) and other information that serves as the basis for this position.

· Observe and detect product anomalies, quality deficiencies and potential safety hazards using sound, vibration, appearance, temperature, performance, and other measurable quality control indicators.

· Move to, from and within the designated work area frequently and consistently throughout the work day and regularly throughout our building and/or across Warn-related property site locations, possibly during inclement weather.

· Use a personal computer or other technology devices frequently and consistently for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data and other business-related information.

· Lift, transport and/or move up to 20 pounds of weight occasionally in the performance of regular duties. Occasional bending, stooping, walking up and down stairs, standing on a step stool and kneeling may be required.

Environment/Atmospheric Conditions:

The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position’s job duties are performed generally in a shop or warehouse type environment. Team members in this position may be exposed to loud noises from operating machinery, cold temperatures, chemicals and vapors, and possibly injury associated with work involving manufactured parts, assembly and heavy machinery. The team member may also occasionally be required to work in an office environment with traditional office lighting and office furniture, as well as consistent and frequent noise, interruptions and other similar distractions.

Machines, Tools Equipment, Software:

In addition to the machines, tools, equipment, and software required as described in the job description for their primary function, this position requires use of phone, personal computer, fax machine, copy machine, other office equipment, and Microsoft Office.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.

EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $75,000.00 - $84,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Engineering: 1 year (Preferred)

Work Location: One location

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