GENERAL STATEMENT OF DUTIES:

The Office of Student Accounts at Framingham State University seeks applicants for a Receiving Teller II. The Teller II will be responsible for receiving and posting payments to accounts and keeping records of receipts. The Receiving Teller II checks accounts for accuracy and conformance with established procedures, guidelines, rules and regulations. The position requires searching for sources of account imbalances or discrepancies; preparing reports; disseminating financial information to students and others; maintaining proper cash control procedures and balancing cash collected, as well as reconciling third party billing accounts and payments.

SUPERVISION EXERCISED:

N/A

SUPERVISION RECEIVED:

• Associate Director of Student Accounts/Associate Bursar
• Director of Student Accounts/Bursar
• Indirect from Assistant Director of Student Accounts/Assistant Bursar

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Serve as team member to ensure that all students (prospective/current), parents/guardians, and alumni receive prompt, accurate, friendly, and courteous service from the student accounts department.
• Create/maintain an environment where all who visit the office feel valued and respected.
• Develop, revise, and with approval of supervisor, carry out work procedures, in cooperation with other departments within the Student Services Center, to ensure the efficient and effective flow of work.
• Act as student accounts liaison with other departments within the University.
• Provide student account service to students, parents, and other constituents in person, via email or telephone.
• Works to identify and help resolve any short payments and / or billing vs. payment discrepancies.
• Provides any relevant reconciliations.
• Reconcile third party billing accounts and process associated payments/grants.
• May carry bank deposits to the university business office.
• Regular and punctual attendance required.
• Perform other clerical duties as assigned by the department supervisor.

MINIMUM QUALIFICATIONS:

I. A diploma as evidence of graduation from the business or commercial course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.

II. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business school above the high school level with major in bookkeeping, accounting or business administration may be substituted for a maximum of one year of the required experience.

III. A diploma for completion of a two-year full-time, or equivalent part-time, program in a recognized, non-degree granting business school above the high school level with a major in bookkeeping, accounting or business administration may be substituted for a maximum of two years of the required experience.

PREFERRED QUALIFICATIONS:

• Ability to adapt to changing priorities and situations on demand.
• Banner experience
• Ability to meet deadlines and work under pressure.
• Experience in higher education, specifically student accounts, financial aid, or a student financial services area.
• Bachelor's Degree preferred; or a combination of post-secondary education with several years of professional experience in student accounting, making calculations, and determining changing rates and movement of funds.

Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to apply.

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title of Receiving Teller II. The bi-weekly pay rate is $1,733.18 (grade 14, step 1).

It is the policy of Framingham State University that all employees be fully vaccinated against COVID-19, including booster if eligible, before they begin employment. Proof of the COVID-19 vaccine is required of all individuals hired by FSU, to be verified after a verbal offer of employment has been accepted, and before employment begins. Prospective employees may submit a request for a medical or religious exemption to the COVID-19 vaccination requirement to Human Resources. Furthermore, FSU employees must wear a mask inside certain campus spaces.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity/affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.