Job description

RECEPTIONIST
FULL-TIME / NON-EXEMPT
STARTING WAGE: $22.99 - $27.56
REQUISITION ID – 48201

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.
For more information about us, visit www.larkinstreetyouth.org.

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PRIMARY RESPONSIBILITIES: *
Reporting to the Program Manager, the primary role of the Receptionist is to screen visitors and minor activities at the front desk of the program.
ESSENTIAL JOB FUNCTIONS:

• Maintaining the safety of the site as well as providing ongoing administrative support and communication to the program manager and building manager.
• Monitors the entrance of clients and staff, answers the facility telephone, maintains administration/reception desk and files, and performs data entry.
• Screens all visitors to confirm that they are authorized guests of building residents.
• Ensures visitors are escorted by tenants at all times.
• Greet clients and visitors and direct them to the appropriate person(s).
• Assist in the maintenance of facility supplies.
• Act as a vendor liaison.
• Responds to emergencies as needed.
• Fills out incident reports as needed.
• Reports violations of House Rules or Program Guidelines.
• Oversees front entry and lobby to ensure absolute security and cleanliness.
• Provides information to residents, visitors, and applicants concerning building and program regulations.

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OTHER DUTIES AND RESPONSIBILITIES:

• Exceptional organizational skills with reliability and consistency in work performance.
• Ability to use independent judgment in non-routine situations, such as dealing with a disturbance.
• Flexibility with a team player mentality.
• Ability to work with minimal to moderate supervision.
• An extreme focus on good judgment with a proactive approach to problem-solving.
• Ability to maintain a professional demeanor with great interpersonal and communication skills.
• Ability to work tactfully under stress.
• Other duties as assigned.

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PHYSICAL & LANGUAGE REQUIREMENTS: *

• Maintain professional standards of performance, demeanor, and appearance at all times.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description.
• Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and the youth whom we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Maintaining the strictest confidentiality.
• Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
• Ability to reach, bend and walk.
• Finger manipulation.
• Ability to comprehend complex materials.
• Ability to speak and write English clearly and accurately.

EDUCATION:

• High School Diploma; or GED.

EXPERIENCE:

• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Great interpersonal and communication skills (written and verbal).
• Ability to perform clerical tasks and front office reception.
• Ability to work with high-risk youth and with diverse staff, clients, and volunteers.
• Experience working with youth is highly desired, especially at-risk, homeless, or runaway youth.

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PHYSICAL & LANGUAGE REQUIREMENTS*:

• Ability to speak in front of large groups of individuals.
• Ability to multi-task and efficiently manage priority action items.
• Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
• Ability to reach, bend, and walk.
• Finger manipulation.
• Ability to comprehend complex materials.
• Ability to speak and write English clearly and accurately.

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PERKS & BENEFITS: *

• Competitive salary commensurate with experience
• Medical, dental, vision, life, and disability
• Paid time off (vacation and sick time)
• Paid holidays
• Paid Sabbatical after 5 and 10 years of service
• 403(b) Retirement Plan with employer matching

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This position is represented by SEIU 1021 under a collective bargaining agreement.*

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.

Job Type: Full-time

Pay: $22.99 - $27.56 per hour

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