Job description
As a Receptionist, you will be responsible for handling incoming phone calls, delivering messages, greeting guests and performing other receptionist functions. The receptionist role is vital to providing exceptional customer service to our patients and ensuring that patients’ needs are met.
The ideal future caregiver is someone who:
- Has excellent customer service and time management skills.
- Is a quick learner, self-starter and innovative thinker.
- Is flexible and empathetic.
- Effectively multitasks while paying attention to details and staying organized.
- Has an easy-going personality.
By taking this opportunity, you will be offered professional development opportunities that will allow you to enhance your skills, gain experience and advance your career into Office Coordinator roles. After successful completion of your onboarding and probationary period, the option to work remotely will be discussed.
Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
Job Responsibilities:
- Performs receptionist functions for assigned areas/departments. Greets guests and provides appropriate assistance and information.
- Receives, screens, routes and responds to incoming telephone calls.
- Takes accurate messages and ensures timely delivery.
- Complies with privacy and confidentiality policies when communicating with callers and guests.
- Other duties as assigned.
Education:
- High School Diploma or GED.
- Two years of college and/or business school preferred.
Certifications:
- None required.
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- One year of related experience
Physical Requirements:
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Reception
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