Revenue Enterprises is looking for a full-time, caring, and talented Healthcare Recovery Specialist to be an integral part of our organization. The Healthcare RS will impact the overall success of our company, and will work with patients and families to explain their medical bills, help them to better understand their responsible portion, and negotiate wins so they can maintain excellent credit.

We value compassion, clarity (understanding bills and helping patients to understand their bills), and results. If you value these things too, you will be highly appreciated and respected. Your work is imperative to our ongoing growth, to our clients’ businesses, and to our patients lives. If you are extremely detail-oriented, people-focused, solution-minded, have excellent verbal and written communication skills, and would like to make a long-term home in an established and well-respected organization, this could be an ideal fit.

Revenue Enterprises, LLC (REL) provides customized, innovative, cost-effective and flexible solutions for our clients. The management team at Revenue Enterprises
focuses on several key elements for success: our exceptionally trained staff, the utilization of the latest technologies, unmatched customer service excellence, the flexibility to meet our clients’ specific ongoing needs, and an unwavering commitment
to compliance perfection.

What you can expect from us:

• 
  Opportunity to be an integral part of an established and well-respected organization, where your voice matters
• A commitment to professional development and support for your growth
• Learning opportunities for customer support best practices and healthcare
• Ability to work with a team of caring professionals who truly value teamwork
• Hours: 8am to 5pm, 100% remote workforce with the ability to work in office if needed
• Excellent benefits including:
  • Health, dental, and vision insurance with company participation
  • Life insurance up to 1x annual salary, long term disability, and AD&D
  • 401K with 50% matching on the first 5%
  • PTO accrual and paid holidays from day 1
  • Multiple discounts with various retailers and services via LifeMart
  • Small gym / workout room on premise
  • Other perks to show we care

What we’ll expect from you:

• 
  Passion for helping others and providing exceptional customer service
• Dependable and responsible, with an excellent work ethic and team focus
• Fantastic active listening skills
• Ability to learn, comprehend, apply, and explain complex concepts
• Technical / computer proficiency, with the ability to learn software quickly
• Customer focus, verbal communication, people skills, and a good
  phone presence
• Strong attention to detail and organizational skills
• Motivated by accomplishment, a job well done, and loves multitasking in a
  fast-paced environment
• Excellent communication skills, both verbal and written
• Ability to work with little supervision
• Has a love of continuous improvement, and seeks coaching / feedback
• Ability to learn from mistakes, and a love of taking on new challenges
• Excellence at managing expectations and risks

What you will be doing:

• 
  Provide outstanding customer service and resolve unpaid healthcare accounts through both inbound and outbound calls.
• Help them to understand their bill, answer questions about the debt.
• Educate patients on their balance due and help to come up with a collaborative plan to resolve.
• Negotiate wins via payment plans and settlements.
• Accept and process credit card and ACH checks payments by phone.
• Meet daily/weekly/monthly performance levels.
• Accurately and quickly document all work efforts.
• Clearly communicate an eagerness to be helpful and friendly.

Qualifications we require:

• 
  2+ years professional experience, with demonstrated history of retention
• Experience in customer service and/or healthcare preferred (but not required)
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Bilingual English/Spanish skills a plus!
• Typing 40+ WPM with 90% accuracy preferred

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.