Referral Teleservices Tech
Job description
Position Summary
The call center specialist is an individual who answers a multi-line switchboard rapidly and directs the calls to destination without any delay.
Minimum Requirements
Education
- High School Graduate or GED Equivalent
Experience
- 1+ years working experience as a receptionist operating a multi-line switchboard phone system.
- Must be able to speak, understand, and write in English.
License/Registration/Certifications
- N/A
Preferred Requirements
Preferred Education
- N/A
Preferred Experience
- N/A
Preferred License/Registration/Certifications
- N/A
Core Job Responsibilities
- Handles a high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
- Maintains and updates the list of availability of staff continuously to receive incoming calls.
- Operates various standard office machines, including personal computer, various software, fax, phone, and printer.
- Monitors hospital alarms and calls emergency codes.
- Understands and responds effectively and clearly too addressed requests in person or over the phone, and to written or verbal instructions.
- Requires adherence to all policies and procedures, including standards of behavior, attendance, punctuality and personal appearance.
- Establishes and maintains efficient working relationships with supervisors, co-workers, patients and the general public.
- Enters data into health information management system and performs other routine assigned clerical suites as needed.
- Pursues personal development of knowledge and skills required for the efficient performance of the job role.
- Other duties as assigned.
Location: Spartanburg Regional Healthcare System ยท IT - SERVICE DESK
Schedule: Full-Time, Evenings - weekends as needed, 2:30PM - 11:00PM
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