Job description

At KidStrong we help parents build stronger, smarter, more athletic kids. Our team of unicorns is an elite group of individuals with child development, physical education, former athletes, and Ped OT specialists.

Are you looking for that workplace where you can be part of a fun, energetic, and professional team that love what they do? Our KidStrong Metrowest Centers are rapidly growing and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives. Do you have what it takes to join the KidStrong Team?

We have an immediate need for high-energy, hyper organized, passionate Member Services Director to lead our Metrowest locations.

Must have the ability to work in a fast-paced environment while overseeing operational functions and member inquiries. As a Member Services Director, you will be responsible for providing leadership and member relations at the Boston centers. This critical position must have a solid understanding of operational excellence and customer service. As the lead for the member management function, the Member Services Director must lead a team to engage in customer relations with members and parents, promote birthdays and academies, and keep the member management systems accurate and organized. This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals. This is a salaried position. The Member Services Director must be flexible and adaptable to shift hours as needed to make sure the Centers run at optimal and members are communicated with quickly. Experience with kids is a must!

Member Services Director Responsibilities: Provides excellent leadership and management to create a positive, successful environment for team and members. Properly manages and exceeds all KidStrong operational budgets. Responsible for overseeing the processes and member management systems. Works with the Head Coaches of the Centers to ensure that member related issues are communicated. Works with Sales Director to maintain KidStrong class size through scheduling optimization and waitlists. Models all Center activities through self-involvement (leading by example).Trains and mentors team for ongoing success and future growth. Timely response and follow through with all KidStrong corporate/regional director requests and client and lead requests. Enforces KidStrong corporate policies, business practices, systems and processes.Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries, delinquent account procedures, customer care calls, and change requests. Provides and maintains the highest level of customer service. Provides effective decision-making regarding customer service issues. Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coaches).

Requirements:

• Associate or Bachelor's degree in business, education, or related field.
• Minimum 2-3+ years of management experience, including overseeing all aspects of company management.
• Must have the ability to work a flexible schedule, including 4 evenings per week (last class ends at 7 pm) and 1 weekend day.
• Understanding of all performance metrics (KPI's), revenue, cost controls and facilities maintenance.
• Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Google products (drive, docs, sheets, etc)
• Previous management experience with children and fitness industry strongly preferred.
• Required to work in center during classes 4 weekday nights and 1 weekend day

Experience:

• Management: 2 years (Required)
• Leadership Development: 2 years (Required)
• Customer Service: 2 years (Required)
• Shifts: 4 Weekdays & 1 Weekend day (Required)

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Natick, MA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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