Job description

Exceeding $6 billion in assets, CrossFirst Bank serves the financial needs of businesses, professionals and their families in Kansas City, Wichita, Oklahoma City, Tulsa, Dallas, Phoenix, Colorado Springs, Denver, and Clayton, NM. Founded in 2007, CrossFirst has consistently been recognized as one of the fastest-growing and best performing banks in the country while achieving and maintaining excellent asset quality and a reputation for business excellence.

Our commitment to our associates is as important as our commitment to our clients and community. It starts with serving people in extraordinary ways. We offer our employees a highly collaborative culture, exceptional career opportunities, outstanding compensation and benefits, and a commitment to associate professional development and personal growth.

Overview

The Relationship Banker provides extraordinary service to the Bank’s Relationship Banking and Private Banking clients. This position requires a high level of accuracy to comply with regulatory requirements and minimize risk.

Responsibilities

• Build long term client relationships by providing extraordinary service in person and by phone.
• Possess a clear understanding of technical aspects and features and benefits of the Bank’s products and services, in order to effectively cross-sell additional products.
• Actively engage clients, listen for opportunities to provide recommendations and referrals to other business units to meet client needs.
• Open personal checking, savings, CDs and IRA accounts; open business checking accounts. Obtain appropriate documentation and follow-up with clients after account opening.
• Originate personal loans and assist the client in obtaining the necessary documentation for each loan request.
• Provide guidance for maximizing FDIC coverage, assist clients with appropriate titling of accounts and respond to more complex client deposit needs.
• Grow deposits by retaining and expanding existing relationships and developing new client relationships.
• Complete account maintenance for clients, such as address changes, debit cards, title changes and research requests; provide copies of checks, statements or other documents as requested.
• Respond to client questions or concerns in a friendly and helpful manner; research issues and escalate if necessary.
• Participate in business development strategies including Bank promotions, community involvement and cross selling efforts including follow up calls.
• Provide backup support for team members by processing teller transactions, answering the main phone line, verifying new account system information with source documents and scanning documents into the imaging system as needed.
• Meet or exceed all deposit goals and targets.
• Communicate effectively with Manager, especially if issues or concerns arise with ability to meet deadlines or provide appropriate coverage.
• Deliver services accurately and on time.
• Interact with internal and external clients while providing extraordinary service.
• Develop and maintain trusted, positive relationships with employees, clients and vendors.
• Represent the Bank and Relationship Banking team in a highly professional manner.
• Complete job assignments in a professional, timely and efficient manner; organize and prioritize work.
• Maintain confidentiality; adhere to CrossFirst Bank policies and procedures; comply with laws, regulations and industry best practices.
• Reliable and predictable on-site attendance.

Qualifications

• Knowledge of personal and Private Banking deposit products and processes, as well as banking rules and regulations.
• Prior experience in a similar role within retail banking services, preferably in a commercial bank.
• Knowledge and experience with bank processing software.
• Demonstrated knowledge and experience with office automation equipment, including phones, computers and scanners as well as Microsoft Word, Excel and Outlook.
• Bachelor’s degree with exposure to Accounting or Finance courses is preferred or equivalent work experience.

The pay range for this position in Colorado is typically $24.04 to $33.65 hourly. The actual pay will be based on various factors, including but not limited to work location, qualifications, and experience. The starting pay may be above or below the stated range. This role is eligible for one or more incentive plans based on company and individual performance.

CrossFirst Bank offers competitive benefits to associates including annual incentive pay, 401(k) match, and Paid Time Off (paid holidays, vacation, sick, volunteer days, parental leave). We also offer a comprehensive insurance package which includes medical, dental, vision, and a generous employer contribution to health savings accounts. Additionally, we offer flexible spending accounts (dependent care, medical and Limited) and an Employee Assistance Program. CrossFirst supports individuals and families in need with our CrossFirst Giving program.

CrossFirst Bank is proud to be an Equal Opportunity Employer.

CrossFirst Bank does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CrossFirst Bank without an authorized search agreement will be considered unsoliciated and the property of CrossFirst Bank. We respectfully request no phone calls or emails.

Job Type: Full-time

Pay: $24.04 - $43.27 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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