Job description
Overview:
People who believe remarkable things are possible and will not stop striving for them.
We are seeking someone to join our Consumer Care team in St. Louis, MO as a Representative, Order Analysis. In this role, you will be a part of an amazing team that provides support to customers by mitigating fraud, resolving escalations, and handling refunds.
Responsibilities:
Benefits you’ll enjoy:
Qualifications:
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
#LI-CS1
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first! We seek people who share our values and our ferocity for fit. People passionate about their work. People who hold themselves and others accountable. People who think a multibillion-dollar company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
People who believe remarkable things are possible and will not stop striving for them.
We are seeking someone to join our Consumer Care team in St. Louis, MO as a Representative, Order Analysis. In this role, you will be a part of an amazing team that provides support to customers by mitigating fraud, resolving escalations, and handling refunds.
Responsibilities:
As a Representative, Order Analysis, you will:
- Identify and evaluate, as necessary, suspended orders to determine risk to approve or cancel orders
- Review and process refunds, returns, and register transactions
- Handle escalated customer inquiries with a focus on customer retention
- Determine policy abuse and potential fraudulent orders
- Efficiently answer incoming calls, emails, and tickets
- Identify opportunities to increase efficiency and enhance the customer experience through trend analysis
Benefits you’ll enjoy:
- Great benefits, including medical coverage starting day one
- Career development and growth opportunities
- Relaxed dress code
- Daily access to pay
- 30% shoe discount
- Career development and growth opportunities
Qualifications:
We seek people with these qualifications:
- High school diploma or equivalent required; some college preferred
- 1+ years of call center or order analysis experience
- Excellent communication and conflict resolution skills
- Intermediate Excel and incident management software experience preferred
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
#LI-CS1
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