Job Summary: The Resident Services Manager will oversees programs, staff, and services at each property in an assigned region following our mission and core values and the national program model for Resident Services. You will be visiting and working at multiple sites. The successful candidate will demonstrate compassion and have an understanding of the complexities of homelessness; co-morbidities; trauma; mental health and substance usage. This position is not eligible for a hybrid work schedule.

• Generous paid time off, variety of benefit options, including pet insurance.
• Early close Fridays: 3 paid hours off early each week.
• 403b + match, paid volunteer time, and much more.

Duties:

• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business, and educational institutions
• Implement core program/service components as outlined in the Mercy Housing resident program model or other program model as may be required by regulation, funders, and/or special needs of the population served, and oversees progress toward program outcomes at all assigned sites.
• Produce reports and understand outcomes from resident services data; prepare and submit all required reports in a timely manner.

Minimum Qualifications

• Bachelor's Degree in a related field.
• One (1) year of experience in community development or social service program development.
• Program and staff management experience.

Preferred Qualifications

• Additional work experience.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Intermediate to Advanced Proficiency of verbal, writing and listening skills.
• Perform basic computer functions using MS Word, Excel, and Outlook.
• Demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff, develop staff skills in support of resident and community programs and initiatives through training and mentoring.

We are committed to creating an accessible, supportive environment. Mercy Housing is deeply committed to equity, diversity, and inclusion. We welcome candidates who will enrich our workplace with their diverse perspectives. At Mercy Housing, we believe every person has dignity and everyone deserves to live in a quality, affordable home. If respect, justice, and mercy are important values to you, we invite you to apply.

• This is a brief description summarizing the abilities and skills needed for the position.