Job description

TITLE: Server

DEPARTMENT: Food and Beverage

REPORTS TO: Service Manager, F&B Director

HOURS: AM and PM Shifts Available

HIRING BONUS OF $300 FOR THIS NEW RESTAURANT NEAR THE DOMAIN!

AM Shift: 6AM-2PM

PM Shift: 3PM-11PM

G Lodging Management currently offers the following benefits/rewards to associates:

• Training (On the Job and Web based)
• Training Pay
• Competitive salaries
• PTO time after 90 days for full-time associates
• Health Insurance including Medical/Dental/Vision plans for full time associates
• Employee Assistance Program through health insurance
• Apple Fitness and Peloton Subscriptions through health insurance
• 50% off food during shifts
• Free and discounted room nights within the Choice Brand Hotel system
• Associate of the Month
• Customer Feedback Recognition
• Referral Benefit
• Birthday/Anniversary Recognition
• Celebration events

SUMMARY

Under general supervision, provides prompt and courteous food service to restaurant customers.

ESSENTIAL RESPONSIBILITIES

· Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.

· Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.

· Completes all restocking and cleaning duties by performing opening and closing side work as instructed.

· Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.

· Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.

· Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.

· Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.

· Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.

· Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.

· Presents a clean and professional appearance at all times.

· Maintains a friendly, cheerful and courteous demeanor at all times.

OTHER RESPONSIBILITIES

· All other duties as assigned, requested or deemed necessary by leadership.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:

· Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.

· Think We, not Me: Together as a team we reach new heights in our work and community.

· Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.

· Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:

· Integrity and Respect

· Communication

· Innovation

· Teamwork and Relationships

· Hospitality

· Job Excellence

POSITION QUALIFICATIONS

Education/Formal Training

High school education or equivalent

TABC Certification.

Experience

Previous experience in similar position of minimum 1 year.

Knowledge/Skills

· Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.

· Must know standard cash-handling procedures.

· Must be fluent in oral and written English.

· Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

· Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Part-time

Pay: From $8.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Bar

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Austin, TX 78727: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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