Job description

Why We’re Rad (about us):
Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.
Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 700 employees today with 350,000+ customers, leading a global revolution in low carbon mobility.
We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
We are seeking a Retail General Manager to oversee our Seattle retail store located in Ballard. This is a complex role managing a team of Sales and Service leadership to ensure strong collaborative results.
Why You’re Rad (about you):

• 5+ years of experience working as a senior or multi-unit Retail Manager in a high-paced, specialty, complex environment leading different business groups
• Ensure our retail stores are living by the company’s mission, vision, and values with a clear focus on the Customer Experience
• Effective at building and maintaining relationships including direct team members, peers, cross-functional team leads and executive leaders.
• Proven track record with people development through mentorship, coaching, and use of competency-based leadership behaviors. Ability to inspire and align diverse teams to achieve a common goal.
• Strong business acumen and drive for results to meet or exceed goals, key performance indicators, company initiatives and P&L ownership. Experience in forecasting volume and inventory management based off changing business trends
• Ability to plan and execute retail promotions, local store marketing and community engagement
• Oversee and provide Sales and Service Department Leadership Teams with training, coaching and development. Ensuring that company resources and SOP’s are properly leveraged to achieve operational excellence
• Demonstrate aptitude with LEAN principles or The Toyota Way, Kaizen, and Continuous Improvement
• Strong communication skills, and experience working cross functionally with multiple departments

Additional Requirements:

• Bachelor's Degree or equivalent work experience
• Impeccable written and oral skills
• Confident explaining complex topics and policies to a variety of people
• Eager to learn, driven by curiosity, and can assimilate and retain information within ambiguity to guide priorities and decision making
• Comfortable handling multiple priorities throughout the day in a dynamic and active environment
• Proven leadership ability, a people leader with bias for action to collaborate and problem solve as a team to deliver results
• Proven track record of recruiting, training, and retaining diverse and complex multifunctional and technical teams
• Flexible schedule to meet the needs of the business, including nights, weekends and holidays

You get bonus points for:

• Experience working in big box retail is preferred
• Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations
• Experience working with Shopify, Google Suite and Zendesk
• Certification in LEAN Six Sigma

Had you been with us last month, you would have:

• Led a team of Retail and Service Supervisors to ensure delivery of a consistent, unrivaled customer experience through high output and collaboration from their teams of assembly, sales and service specialists
• Inspired and focused your store on metrics and deliverables from both Retail and Service business segments to meet or exceed organization expectations
• Responsible for overall health of your business, including but not limited to standard P&L line items such as overall sales, labor and inventory management, budgeting adherence, and overall 4-wall profitability
• Partnered with Retail Operations and Supply Chain teams about inventory, product movement and product updates
• Generated local and original grassroots marketing/event programming to increase community engagement, sales opportunities and trainings
• Hosted on-going leadership development, with consistent touch-points and follow up, to continuously maintain and grow a robust team of Retail and Service Leadership with respect to succession planning
• Spent time leading on the sales floor through MOD segments to ensure coaching and development of our GEARS customer journey, and to maintain an understanding of your customer and business

Working at Rad is built around our RADICAL values - we are:
Responsible to our environment, community, partners, and team
Accountable, we take ownership, bias to action, seek and provide feedback
Diverse, inclusive of experiences, backgrounds and skills, we value every voice
Innovators, we challenge ourselves and the status quo, we are original
Customer driven, completely, we do the right thing for our riders
Approachable, kind, we collaborate and are always willing to help
Learners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: We partner with 3rd party recruitment resources as needed. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
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_At Rad Power Bikes we are committed to our RADICAL values and that means being responsible for the health and safety of our team, customers and community. Our current mask policy requires every Raddite to wear a mask regardless of vaccination status. At this time, Rad Power BIkes does not require Covid-19 vaccination though we highly encourage it. Additionally, Rad Power Bikes has implemented a vaccination or test policy any time employees of 25+ gather for all hands, in person meetings, training and other company sponsored events. Rad Power Bikes reserves the right to change or update our Covid-19 policy and procedures at any time. If you are comfortable complying with our Covid-19 guidelines, please submit your application for consideration_
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Job Type: Full-time

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