Job description

Home City Ice, a 90 year old family-run company, is hiring one Sales Account Representative.

The Account Representative position is a dynamic combination of customer service and outside sales. Primarily, this person will have ultimate responsibility for the customer experience of all Home City Ice accounts in the Detroit, MI area.

This includes:

• Being the point of contact for all customer inquiries and concerns in the assigned geography.
• Taking ownership over those inquiries/ concerns and working with the appropriate department to see that they are answered or addressed to 100% customer satisfaction.
• Since this position is 100% field-based, plan route efficient outings to visit customers at their place of business, with the purpose of strengthening relationships and actively soliciting feedback on their customer experience.
• Account Representatives make between 12-18 in-person calls per day in addition to incoming customer phone calls
• Making sure each ice merchandiser is 100% up to standard during customer visits. This can include adding POS material, re-imaging, cleaning, or even refurbishing on-site in a variety of weather conditions and environments.
• Being the point of contact for all potential customers, taking the contact from account lead to the first delivery.
• Cold calling prospective accounts.
• On occasion, helping our operational team fulfill customer needs (delivery, merchandiser swaps, etc).

The key to our success has been responsiveness to customer and lead requests, so expect a dynamic, fast-paced environment with a large amount of inbound and outbound communication where time is of the essence.

The ideal candidate will prefer an environment that is rapidly changing and prefers to wear more than one hat. Vacation, medical, competitive salary+bonus, company car and phone provided.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Account Management: 1 year (Preferred)
• Cold Calling: 1 year (Preferred)
• Outside Sales: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

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