Meridian Senior Living believes that “Everyone Deserves a Great Life.”

To us, a great life in our communities starts with great employees. What makes a great employee, you ask?

We believe a great employee is someone that understands that our work is hard yet rewarding, that team work truly makes the dream work, and that at the end of the day there is nothing more satisfying then making a difference in someone’s life.

What do we offer to these great employees?

• A solid benefits package (with several different plan options for you to choose from) – complete with Medical, Dental, and Vision.
• 1800MD – Telemedicine that is available to all employees and their family members at no cost! No enrollment required!
• Flexible Spending Account
• Company paid Life Insurance and Long-Term Disability
• Voluntary benefits that include Short Term Disability, Accident Coverage, Critical Illness, and more!
• Pet Insurance
• Tuition Reimbursement
• 401K
• Employee Assistance Program
• Referral Bonus
• Employee Discounts – (Enterprise, Staples, HD Supply, Office Depot, Sherwin Williams, and more!)

What else do we offer?

• We equip you with the ability to grow your career – whether it be with us or another employer.
• A company culture that is dedicated to promoting integrity, joy, respect, and excellence!
• Life changing experiences with some of the best Residents an employee can ask for.

Nature & scope:

The Sales Coordinator is responsible for assisting in meeting or exceeding occupancy and revenue rates through
professional relationships and ongoing education to services and community outreach opportunities and WOW!! This
includes depicting all programs, services and amenities to customers/professional referrals as well as assisting in
orientation of new staff members.

Minimum eligibility requirements:

• Bachelor’s degree in Business/Communications or related field preferred.
• Must have experience in a retirement, nursing home, or assisted living industry preferably facilities specializing

in Alzheimer’s/Dementia Care.

• Must have proven direct sales experience with demonstrated results. Must possess knowledge of the Rules and

Regulations for the Community and applicable move-in and move-out regulations.

• Must be able to communicate effectively with residents, families, staff, community officials, State hospitals and

general public.

• Must have compassion for and desire to work with the elderly.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.
• Practice and promote Meridian Policies and Procedures, Mission Statement, Core Values and Founding

Principles.

• Must demonstrate the ability to serve as a positive role model and spokesperson.
• Possess excellent organizational skills including the ability to handle multiple projects simultaneously while

establishing appropriate priorities.

• Must have knowledge of required standard practices that promote positive community relations and ensure

good occupancy.

• Must be computer literate.
• Must have excellent communication skills both written and verbal.
• Must have excellent organizational skills and the ability to take on multiple tasks.
• Must be able to work in a fast-paced environment.
• Must pass criminal background check.
• Must meet all health requirements.
• Must have valid driver’s license.
• Must be able to perform duties and responsibilities (essential job functions), with or without reasonable

accommodation.

Essential functions

Marketing

• Give a positive and informative first impression to all prospective residents and their families.
• Write appropriate letters and notes required as follow-up to inquiries.
• Ensure all WOW! Experience Processes are implemented.
• Train and assure employees create “WOW” experiences for potential customers and referral sources
• Maintain and utilize a system for follow-up with network sources.
• Organize and facilitate all move-in activities while working collaboratively with the Resident Care Manager to

coordinate smooth and timely resident move-ins. These duties including but are not limited to the tracking of
inquiries, conducting initial tour of homes, arranging for move-ins and assuring customer experience meets
Meridian standards.

• Meet weekly and as needed with the Executive Director & Sales Director to discuss census, marketing strategies,

and follow-up with referral sources.

• Utilize computer software system to maintain accurate and timely detailed information in regard to number of

inquiries, inquiries to move-in ratios, move-in reasons, move-out reasons, diagnosis, age, location prior to movein, closest family member location, and other data as requested.

• Utilize a computer software system to track and maintain waiting list and future interest list as well as track and

organize vacancies ensuring a quick and efficient move in process.

• Serve as a representative of the Company in the community including participation in local organizations such as

the Alzheimer’s Association, provider and hospital networks, etc.

• Conduct individual and group tours of the Community as requested
• Coordinate open house and other marketing event
• Conducting outreach to clinical professionals, building relationships in the community

Any other duties assigned by the Executive Director or Director of Sales

Joint decisions & duties between Sales Coordinator/Sales Director and Executive Director:

• Assist the Sales Director in the development of materials (i.e., brochures, press releases and advertisements) that describe the Community’s services.
• Cost control.

Customer service

• Reinforce Company Mission Statement; “We enrich the lives of our residents, families and employees through

extraordinary experiences…because everyone deserves a great life” by engaging our residents, families, and
employees in the WOW! Experience

• Responsible for ensuring that all employees are providing excellent customer service to internal and external

customers.

• Perform job duties for residents and with team members in a courteous and professional manner.
• Take initiative to ensure resident safety and satisfaction is a priority.
• Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community;

specifically, current residents’ families and friends, prospective residents and their families, referral sources,
vendors and regulators).

• Answer phones appropriately, according to company and community standards.
• Communicate professionally and cooperate with supervisor and all community personnel.
• Monitor and evaluate customer satisfaction. Share the results with the Executive Director/Sales Director and

staff. Work as a part of the team to develop appropriate action plans to continually improve satisfaction levels.

Residents’ rights

• Ensure compliance and understanding of all regulations regarding residents’ rights

Training

• Attend training sessions as directed by supervisor.

Other

• Follow & communicate company policies and procedures.
• The job description provides a framework for the job; other duties may be assigned as necessary.
• Communicate effectively with Executive Director/management staff/co-workers/residents and family members

to perform assigned duties and responsibilities.

Working conditions (travel, hours, environment).

• Is subject to frequent interruptions.
• Is involved with resident, personnel, and visitors under all conditions and circumstances.
• Communicates with the medical staff, nursing personnel and other department supervisors and staff.
• Works beyond normal working hours, and in other positions temporarily, when necessary.
• Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions

from dust, disinfectants, tobacco smoke, and other air contaminants.

• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B

viruses.

• May communicate with family members, the medical staff, nursing personnel and other department supervisors

and staff. Must be able to exchange accurate information in these situations.

Physical/sensory requirement

• The person in this position often communicates with the Executive Director/management team/co-workers,

residents and family members who may have inquiries about the duties of this position, and the plans, programs
and events in the community. Therefore, the ability to exchange accurate information in these situations is
essential.

• Light work – Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently,

and/or negligible amount of force constantly to life, carry, push, pull, or otherwise move objects.

OSHA category classification
II: Potential for exposure to blood borne pathogen.

Note: All duties and responsibilities listed are considered to be essential job functions and requirements and are subject
to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position
(those that are incidental to the performance of fundamental job duties) have not been included. However, the omission
of specific statements of duties does not exclude them from the position if the work is similar, related or logical
assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee and is
subject to change by the employer as the needs of the business and requirement of the job change.