Salesforce Administrator

Technology

What Sets Us Apart

At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships.

What We Need

UMortgage is looking for a Salesforce Administrator to join our developing Technology Team. Our Salesforce. The ideal candidate will have a record of success in improving processes and adoption using the Salesforce platform. The individual who fills this position will be responsible for the execution of day-to-day configuration, support, maintenance and improvement of our CRM platform. Ready to take the next step in your career? Apply to UMortgage today! You won’t regret it.

What You’ll Do

• Serve as primary system administrator for the Salesforce.com environment.

• Assist with the migration and integration of Salesforce.com.

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.

• Oversee regular internal system audits and prepare for upgrades.

• Manage Salesforce.com data feeds and other integrations.

• Coordinate the evaluation, scope and completion of new development requests.

• Work alongside our institutional management team to establish suitable processes to support administrative, development, and change management activities.

• Experience creating custom page layouts, custom reports, and configurations.

• Assist in training of new users, and grow the Salesforce.com skill set across the organization.

• Effectively act as the liaison between our users, vendors and the application development teams.

• Work independently with members of the user community to define and document development requirements.

• Additional responsibilities related to shifting business needs.

What You Need

• Bachelor’s degree or required

• Minimum 2-4 years of experience as a Salesforce.com administrator

• Salesforce.com Admin ADM201 certified, ADM211 certified is a bonus

• Certifications preferred: Sales Cloud and Service Cloud

• Experience in Salesforce Marketing Cloud is a plus

• Proven ability to design and implement new processes and facilitate user adoption.

• Strong understanding of Salesforce.com best practices and functionality

• Secure data management abilities

• Excellent project management skills and a positive attitude

• Creative and analytical thinker with strong problem-solving skills

• Exceptional verbal and written communication skills

• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, sit, and walk for extended periods of time

• Includes frequently reaching with hands and arms, and using hands to handle and feel

• Requires close vision, distance vision, peripheral vision, color vision, depth perception, and ability to adjust focus

• Must be able to perform activities with repetitive motions

• Must be able to work in an environment with variable noise levels

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