Job description
Esler Companies - Renewal by Andersen has received
EIGHT Culture Excellence Awards by Top Workplaces 2022!
This Top Workplace USA Certification is a reflection of our teammates feedback and experiences. Our people are our culture and their health and happiness remain our top priority. We are honored by this award and look forward to continued growth and opportunity.
The Scheduler will interface with customers and installers directly to schedule the window and door installation. This role will be answering incoming calls, making outbound calls, maintaining the flow of correspondence between the installer and customer. We work in a first class environment to achieve our goal of “Signature Service”!
WHAT YOU'LL BE DOING - THE ROLE
- Scheduling – This task is to get customers scheduled that have purchased a Renewal by Andersen project.
- Answers inbound and outbound telephone calls to schedule installation appointments.
- Assists installation and production team with office tasks and customer service.
- Accurate and timely reporting reflecting daily/weekly activities.
WHAT YOU'LL BRING - THE PERSON
- Considerable experience in high volume customer service atmosphere
- High School Diploma or equivalent
- Ability to meet strict deadlines
- Excellent oral and written communication skills
- Keen eye for detail
- Time management skills
- Computer proficiency-Microsoft Excel and Outlook
- Objectivity, professionalism and maturity
- Flexibility and demonstrated ability to adapt well in a changing environment
- Accurate, efficient and proven data entry skills
WHAT'S IN IT FOR YOU -\u007C THE BENEFITS
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Alight-Personal Health Advocate
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement
$18-20/hr + Monthly bonus
Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE RENEWAL BY ANDERSEN ~ ESLER COMPANIES STORY
Renewal by Andersen is the full-service window replacement division of 118-year-old Andersen Corporation, the most trusted family of window brands in America. Renewal by Andersen was founded to redefine the home remodeling industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has more than 120 locations across North America.
The Esler Companies is the holding company for a fleet of the top Renewal by Andersen (RbA) “affiliates” in Arizona, Colorado, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.
Esler Companies - Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and a welcoming environment for all team members.
Take a look at life at Esler Companies - Renewal by Andersen at www.esler.com
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