Job description

Philander Smith College Scheduler/Recordkeeper

SUMMARY of POSITION: This position will report to the Clinical Director of the Elders Community Health Clinic and be responsible for the following:

Function as a patient resource for all scheduling questions

Facilitates scheduling coordination and conflicts

Making and managing appointments for clients Orchestrating access to the Nurse Practitioner and other professional staff

Keeping records/files to be shared with the billing specialist

REQUIRED QUALIFICATIONS: High school, GED, or formal educational equivalent. Three years’ experience in registration, billing, or scheduling preferably in a healthcare environment. Excellence customer service skills. Knowledge in basic medical terminology required.

RESPONSIBILITIES:

Schedules, reschedules, and coordinates appointments using the clinic systems by performing visit notifications of patients.

Requests outside records and gathers outside medical records from referrals and files patient charts.

Conducts pre-registration as needed, inputs and/or updates accurate patient information.

Create new patient charts, access systems for orders as appropriate,

Issues school/work excuses, sends out no show letters, takes patient photos.

Responsible for blocking schedules as appropriate, cancel and reschedule appointments as requested

Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.

Maintains strict confidentiality when necessary.

Consistently utilizes communication devices and keeps accurate records as required.

Assists internal and external stakeholders as needed with exceptional customer service.

Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrates positive working relationships with co-workers, management team, and ancillary departments.

Excellent written and oral communication skills.

Interacts with and assists the public in a professional and friendly manner.

Generation of various reports related to appointments, cancellations, etc.

Knowledge and practical experience of using computers and scheduling software

HOW to APPLY: Review of applications will begin immediately, and the position will remain open until filled. Interested applicants should submit a letter of application, resume, and a list of three references to: Philander Smith College Attn:

Office of Human Resources 900 Daisy Bates Drive Little Rock, AR 72202 Philander Smith College is an equal opportunity employer and does not discriminate against applicants or employees based on age, race, sex, national origin, ethnicity, veteran status or religion. Philander Smith College is a smoke-free and drug-free work environment. Philander Smith College participates in E-Verify.

Job Type: Full-time

Pay: From $44,774.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Little Rock, AR 72202: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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