Job description

Job Overview:

The Patient Scheduling Coordinator facilitates and navigates the patient calls,referral process, medical records, data entry, patient intake, hospital discharge scheduling, surgery scheduling, including a thorough explanation of processes to patients, with an end-focus on achieving or exceeding excellent patient scheduling goals.

Primary Job Responsibilities:

• Anticipate patient’s questions and concerns process and expertly navigate these, ultimately resulting in scheduling the patient
• Meet and exceed daily, monthly and quarterly productivity goals to achieve departmental objectives
• Establish a rapport with the patient to guarantee the highest level of quality care is received
• Overcome patient objections in order to achieve successful scheduling of the patient
• Successfully complete all outbound calls for assigned region, making multiple rounds of calls when feasible
• Master medical terminology and professional acumen to support the utilization of strategic scheduling practices
• May assist with intake of new orders and updates
• May assist with Verification of Benefits and follow up calls
• Utilize strong interpersonal skills in order to create positive experiences for both internal and external customers, which result in successful outcomes
• Adhere to HIPAA regulations, Company Confidentiality and Code of Conduct
• Perform other duties as assigned

Education/Experience:

• 2 consecutive years of previous physician scheduling experience is REQUIRED

Qualifications:

• Exemplary customer service skills and experience
• Excellent oral and written communication skills
• Computer literate and proficient in Microsoft Word and Excel
• Highly organized, with the ability to multi-task and have a strong attention to detail
• Able to work independently with minimal supervision
• Ability to adjust priorities quickly as circumstances dictate
• Able to work effectively within strict timelines
• Superior problem solving and critical thinking skills

Able to sit for extended periods of time

• Repetitive movement of fingers and hands
• Talking and hearing
• Reaching with hands and arms
• Clarity of vision at 20 feet or less
• Able to lift up to 20 pounds

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Patient Scheduling : 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 4 years (Required)

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Cardiology
• Internal Medicine
• Primary Care
• Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• patient scheduling: 2 years (Required)

Work Location: In person

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