Job description

Home Instead®

Scheduling Coordinator Job Description

ELA Associates, Inc. d.b.a Home Instead

Objective:
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:

• Reflect the values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Coordinate CAREpros schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships.
• Understand and utilize the consultative sales process effectively when working with clients and CAREpros.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client service
• Coordinate and maintain monthly client schedules in the software system.
• Enter and maintain accurate client and CAREpro records in the software system.
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREpro and clients.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Assist in maintaining a complete Client Service Schedule
• Participate in CAREpromeetings
• Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent
• Two years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license

This is a part time position ranging from 20 to 30 hours weekly.

To find out more about this fulfilling career opportunity please visit our home page at homeinstead.com/207

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