Job description

Who we are

Lorian Health is a home health and hospice agency seeking energetic candidates to join our team of skilled professionals. Come join a home health agency that is thoughtful, generous, and family-oriented, placing focus on taking the best care of our patients and our employees!
Lorian Health sets the highest quality standards for home health services in existence today. Foremost of these, is our belief in equanimity in regard to the treatment of all our patients.
Lorian Health is committed to fostering a socially responsible environment within our organization and community and is determined to provide the highest caliber of health care for our patients and their families
SCHEDULING COORDINATOR I
Job Summary:

The Scheduling Coordinator I, maintains all clinical field staff schedules by coordinating appropriate visits to include: admissions, discharges, resumption of cares, recertification visits, and routine follow up visits on a daily basis. These tasks are managed through the workflow in our EMR System Homecare Homebase (HCHB), and through continuous communication with the clinical field staff.

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Responsibilities:*

• Manages all aspects of the clinical field staff schedules on a daily/weekly basis while ensuring admitted patients are seen as ordered by the referring physicians.
• Compares, monitors, and makes any necessary changes to the actual/planned weekly visit schedule in Homecare Homebase (HCHB) scheduling console.
• Manages all Rescheduled / Reassigned / Declined visit requests within a timely manner based upon the allotted time frame.
• Communicates with clinicians continuously through phone calls, messaging & email.
• Adjusts schedules as needed for any unexpected call-outs to cover all visits.
• Refers patients to outside vendors as needed to staff visits or provide services.
• Regularly assists the clinical field staff in meeting productivity expectations by adjusting the schedule as needed.
• On an on-going basis, ensure all new patients are assigned to a case manager and are scheduled accordingly.
• Schedules all disciplined staff evaluations with the appropriate field staff within 5 days of SOC or based upon appropriate visit utilization standards.
• Reports to the Scheduling Coordinator II whenever it is not possible to get visits covered after all other means have been exhausted.
• Assembles all disciplined staff schedules prior to the upcoming work week and makes needed changes as necessary before 5 PM on a daily basis.
• Ensures compliance with all State and Federal regulations/ practices.
• Attend and participate in all agency wide meetings/ in-services related to the Scheduling position as appropriate.
• May perform other duties as assigned by management staff.

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Physical Requirements*

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Ability to sit at desk for long periods of time.

• Ability to use a phone either by handset or by headset for long periods of time.
• Ability to deal effectively with high levels of stress.

Work Environment

• Office environment.

Equipment Used

• Standard office equipment such as computer, phone, fax, and copier.

Time Off

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From date of hire, employee shall begin annual accrual of 10 vacation days, 6 sick days, and 9 holidays to be used as scheduled/needed

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
Qualifications:

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High School Diploma or Equivalent.

• 1 to 2 years of experience in a Home Health Scheduling setting preferred.
• Must have professional and customer-service-driven phone and communication skills.
• Ability to communicate effectively and tactfully with management, clinical staff and office staff in a constructive, goal directed, and professional manner.
• Ability to communicate effectively and tactfully with patients, doctors, and all customers of Lorian Health (LORIAN) in a productive, constructive, and professional manner.
• Strong ability to organize and prioritize workload on a regular basis based on the needs of LORIAN patients and the Patient Care Coordination department.
• Ability to be flexible and to follow verbal and written instruction in a fast-paced team-oriented environment.
• Proficient in completing routine paperwork, multi-tasking, and providing appropriate follow-up as needed.
• Ability to present reports to small and large groups upon request.
• Strong knowledge of Microsoft Office Systems (i.e. Word, Excel, PowerPoint, etc.) and computerized systems in general required
• Must be able to type at least 35 wpm
• Ability to develop and maintain EMR.
• Participates in maintenance of quality, safety, and/or infection control standards.
• Working knowledge of Medical terminology.
• Must maintain confidentiality of records and information at all times.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

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