Job description

Provides services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.

You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners.  You'll play an important part of that process by answering phones and handling calls in a professional and timely manner. You will actively listen to customers' needs on the telephone, and show empathy to every patient you speak with. Position is Full-time, Monday-Friday, multiple shifts available. Remote option once trained and meeting key performance indicators.

Essential Duties:

(95%) Scheduling

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and staff
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Daily responsibility for calling and scheduling as many patients for whom the Company currently has orders
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates appropriately to internal customers as needed
• Understands how and when to roll phones on and off answering service
• Alerts other clinics of phone problems that are passed along to your clinic
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Arranges transportation and hotel accommodations for patients when appropriate

(5%) Completes other tasks as assigned

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Dependent care reimbursement
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance
• Work from home

Healthcare setting:

• Outpatient

Medical specialties:

• Radiology

Schedule:

• Monday to Friday

Work Location: Hybrid remote in O'Fallon, MO 63368

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