Security Guard - AC Hotel by Marriott Charlotte City Center NC
Job description
Perks, Compensation and Benefits:
Competitive Compensation with bonus and incentives
Payactiv: gives enrolled associates access to 50% of the money they've earned prior to payday
Brand and company training classes, workshops for career growth and development
401K Savings Plan with matching funds
Tuition reimbursement
Comprehensive benefits package including medical, dental, and vision
Life insurance
Short- and long-term disability
Paid time off and holidays
Charitable Matching Funds Program
Volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
What Makes a McKibbon Security Guard?
In this role you will perform a variety of hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.
A Day in the Life:
You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
You will maintain positive guest relations at all times.
You will resolve guest complaints and ensure guest satisfaction.
You will maintain a complete knowledge of: hotel features/services, hours of operations.
You will respond to all emergency situations and provide direction as needed.
You will work to resolve disruptive guests in a professional and customer focused manner
You will walk the property regularly to ensure all doors are secure and stair wells maintained.
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
You will play role as key contact for emergency personnel who come to the hotel
Requirements:Previous experience working in a security role
A high school diploma or equivalent vocational training certificate
Experience working at a hotel or restaurant establishment (highly desired)
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
Great verbal and written communication skills
Certified in Safety and Training, or Licensed as a Security Officer preferred
CPR and First Aide Certified preferred
Ability to work nights and weekends
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