Job Title SENIOR CLAIMS ADVOCATE A&H

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

How this opportunity is different

In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients and build and implement your individual career development plan with dedicated mentors that will assist you along the way.

Skills and experience that will lead to success

• The primary responsibilities for this position are listed below. Additional responsibilities may be added at a later date.
• This role will support the Director and Associate Director A&H along with our clients in the notifications and explanations to reinsurers of individually reported claims and complex claims
• Support dedicated clients with revenues in excess of $5m on behalf of
• Handle the reinsurance assets of our valued clients, including Fortune 500 companies
• Work closely with the sales team to provide world class customer experience
• Work with technicians that support our clients wherein you are the dedicated advocate for your clients
• Opportunity to travel domestically to client offices to handle and coordinate claim audits
• Assist our clients in the notifications and explanations to reinsurers involving A&H, Medical Excess and/or Stop Loss exposures
• Research and analyze claim data to provide practical recommendations to clients
• Identify cost containment opportunities for clients and reinsurers
• Support clients with EOB reconciliations, coverage issues and resolving differences in reported claim/medical data
• Become proficient in claims and reinsurance accounting
• Be an excellent communicator with clients, brokers and reinsurers
• Ability to build strong relationships, initiate action and adjust to change are key attributes to this role. Demonstrated strong verbal, written communication skills
• Consistent track record in building and delivering presentations with strong storylines. Ability to communicate effectively across all levels of the organization including executive and technical audience.
• Coordinate and support critical claim meetings
• Occasional opportunity to attend trade shows and conferences, which will offer you opportunities for networking and meeting industry experts
• Secure millions of dollars of collections for your clients every year
• Be part of a team that handles over $20B in ceded reserves per year
• Excellent on-boarding program and continuous training opportunities

• Bachelor’s degree (BA/BS) or equivalent experience
• Prior experience adjusting A&H, Medical Excess or Stop Loss claims or equivalent experience required
• Strong knowledge of medical coding and claim terminology
• Successful completion of Aon’s technical training program or equivalent
• Working knowledge of MS Office suite of products
• Excellent interpersonal and communication skills (both oral and written)
• Ability to think strategically and analytically
• Organized with strong attention to detail
• Operate in a professional demeanor
• Strong work ethic with the ability to work independently and multitask efficiently in a fast-paced environment.
• Other applicable Insurance and/or Reinsurance claims experience considered

• Ensure that all premium and claims for your client are handled timely and accurately
• Bringing strong collaboration will make you a critical part of the sales team

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is [$65,000 to $75,000] annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.