Job description
This is a remote position that could be based anywhere in the United States or Canada.Reporting to the Area Vice President, Commercial Strategy Managed Services Operations, this role will be the focal point for all aspects of market readiness for a set of new Calix Managed Service solutions. Calix has invested over $1Bn building out its Intelligent Access Edge and Revenue Edge platforms – these software-centered platforms allow Calix to develop or partner to bring new services to market. Recent examples of these services include Arlo, Bark and Servify; where Calix has brought industry-leading services to market that our Broadband Service Provider (BSPs) customers can easily bring to market and to integrate these services into their offerings. These Managed Services are truly differentiating for our customers and are just the beginning – we launched these example services over the last couple of quarters – a pace of innovation that is light-years ahead of the industry let alone any competitors.
This person will bring together teams from across Calix and Partner to ensure these Managed Services are ready across Sales, Marketing, Support /Customer Success Services and Operations. The ideal candidate will need to have a deep understanding of the Subscriber value proposition for these Managed Services to ensure BSPs and their Subscribers are delighted.
Responsibilities and Duties:
Oversee and guide overall process for bringing a set of new Managed Services to market.
Partner with Product team and Third-Party Partner providers, if needed, to develop deep understanding of the Managed Services value proposition to the Subscriber and the BSP.
Collaborate with Sales and Marketing teams to ensure readiness to bring these Managed Services to market successfully.
Work with Calix Services teams across Support, Customer Success, and Professional Services to ensure we have proper services to support BSPs upon implementation.
Work with Operations, Legal and Finance to ensure these Managed Services are seamlessly integrated into Calix systems/processes including contracts and billing.
For Third-Party Managed Services, work with those Partner teams to ensure all of the above are ready and aligned with the respective Partner teams.
Work with Operations team to build, document and improve the processes to bring Managed Services to market.
Qualifications:
Experience managing complex, fast-paced projects successfully to deadlines.
Ability to work in a highly matrixed environment.
Strong collaboration skills.
Strong business acumen – examples of using a solid understanding of the customer requirements to drive toward solutions overcoming obstacles and challenges in a compelling manner.
A proven track record of structuring and solving complex issues with input from multiple audiences across organizations.
Experience bringing products/solutions/services to market.
Excellent presentation and written communication skills.
Bachelor’s degree in a technical field or comparable work experience, MBA preferred.
Consulting experience preferred, but not required.
Flexibility with a can-do attitude, and an ability to react quickly to identified opportunities.
Preferred Qualifications:
Experience in B2B sales and marketing in high-growth environments.
Experience working closely with customers and field sales teams.
Experience with Broadband Service Provider operations.
Location:
Remote-based position located in the United States or Canada.
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