Senior Microsoft Dynamics CRM Administrator
Full Time
Arvada, CO 80007
$105,000 - $115,000 a year
Posted
Job description
It's fun to work in a company where people truly BELIEVE in what they are doing!
Job Duties & Responsibilities:
- Strong problem-solving skills, Strong organization, and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management.
- Support the daily cross-functional operational readiness of Sundyne’ s Microsoft Dynamics 365 platform.
- Manage security, users, roles, profiles, groups, queues, and other Microsoft Dynamics setup options as necessary.
- Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems, and external integrations using scribe middleware.
- Evaluate new Dynamics releases and applications, participate in plans for their implementation and remain current with Dynamics administration best practices.
- Manage Dynamics enhancement projects to support business needs, including collaborating closely with external contractors, solution vendors, and consultants to deliver new business functionality to the platform.
- Monitor performance and scalability and refactor existing sub-optimal features.
- Create reports in Dynamics to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.
- Train/support end users with the use of the DYNAMICS application, and act as an escalation point for internal DYNAMICS issues.
- Implement and integrate third-party products / applications.
- Manage offshore Microsoft Dynamics support team.
Skills & Abilities:
- Bachelor’s Degree in Computer Science, Engineering or other technical discipline required, OR equivalent work experience.
- Certified Dynamics 365 CRM Fundamentals and or Dynamics 365 Customer Service Functional Consultant Associate (strongly preferred); other Microsoft certifications (e.g., Microsoft Power Platform + D365 Core, Microsoft D365 + Power Platform Solution Architect) a plus.
- Experience with TIBCO Scribe Online Connector for Microsoft Dynamics 365.
- 7+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization.
- At least 5+ years of Dynamics Administration experience required.
- Experience with planning and performing regression testing.
- Development experience with Dynamics configuration including the use of third-party tools.
- Experience with Azure and Dynatrace a plus.
- Working knowledge of Project Management, including all phases within a project. PMP Plus Experience with the Dynamics business workflow; experience working on multiple implementations.
- Ability to work independently as well as collaboratively on cross-functional teams.
- Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.
- Experience supporting manufacturing.
Education:
- BA/BS degree in a computer discipline, OR equivalent applicable experience will be considered.
Location:
- Arvada Colorado / Remote within the United States.
Additional Skill Sets A Plus:
- Microsoft Business Intelligence and Analytics.
- Microsoft Teams.
- Microsoft SharePoint.
- Sharegate.
- ServiceNow Ticketing System.
- Manufacturing ERP Systems (JDE, Syteline, Navision).
#LI-RS1
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Compensation Details
Annual Salary: $105,000.00 - $115,000.00
Additional Compensation
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