Senior Program Manager - Extended Warranty
Full Time
Ridgefield Park, NJ 07660
Posted
Job description
Position Summary
Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.
Position Overview:
The Senior Program Manager of Extended Warranty will be responsible for building Care programs, developing go-to-market strategies, identifying opportunities to expand and grow the portfolio of Care products, and drive customer loyalty and retention.
Role and Responsibilities
Responsibilities and Duties:
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Expansion of various Paid SVC Programs (such as Care+, VD Pro Care) within all scopes of the Paid Care Business (HA/CE)
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Growth of business through various internal (S.com) / external channels (Partnerships with Retail etc.)
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New product development and value enhancement with TPAs - (i.e. Asurion, Assurant, Onpoint etc.)
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Expansion of B2B Paid SVC Programs (i.e. Builder Care, ProCare etc.)
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Execution of over-arching strategy & Partner Programs (all key benefits of Care+ to our customer accounts)
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Interaction and collaboration with CE/HA sales and eCommerce teams to develop benefit analysis and related programming or presentations for product concepts.
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Interaction and collaboration with Partner Care team on mutual clients and goals.
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Work with Product Manager for B2B and B2C to develop Paid SVC Products for short, mid and long term market opportunities.
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Management of various contracts for Paid SVC Program with partners (TPAs, Retailer Partners etc.)
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Product and pricing model - i.e. builder channel, retail channel - package CARE+ with finished goods, work with product team and TPAs to develop
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Preparation and presentation of executive-level meeting materials including decks and/or analytic workbooks
Necessary Skills and Attributes:
Demonstrated ability to interact at all levels within customer's organizations. The ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations. The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives. The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents. Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience. Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements. Assist in and if needed direct the Samsung team in lab and field trials related to introduction of products sold to the customer.
Skills and Qualifications
Background/Experience Required:
- B.S. degree in a technology or business related field and 8 years of related experience (CE Extended Warranty Service Contract and Services), or 6 years and a master’s degree, or a PhD with 3 years of experience in warranty, partner management, store operations, P&L management, and retail strategy.
- Advanced level in business and GTM strategy / Data Analytics / Performance Assessment and Documentation
- Full understanding of relevant KPIs and Accounting Knowledge related to business fields (i.e. Paid Services, Warranty program, KPI / Cost structure related to service functions such as customer contact support and repair, Risk Underwriting, Marketing, Retail and Carrier business etc.)
- Excellent time management and organization capabilities
- Works well under pressure
- Relationship management (internal & external)
- Researching, Documentation, Presentations, Negotiation and persuasion skills.
- Proficiency in Microsoft Office Suite including Excel, PowerPoint, and Word
- Role will be a hybrid schedule, in office on Tuesday, Wednesday, and Thursday at 55 Challenger Road, Ridgefield Park, NJ
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
#LI-MR1
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
COVID-19 Vaccine Mandate
Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
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