The SR Software Engineer is joining an Application Operations team and is responsible for providing level 3 technical support, contributing to the support of overall product lifecycle and standardizing processes for increased efficiency of the Tool Rental and Repair Applications. This position focuses on handling incident management, problem management, change management, ad hoc requests, knowledge management and automation. As a SR Software Engineer, you will be part of a dynamic team working with engineers who help each other build and grow technical and leadership skills while supporting and improving the efficiency, resilience, and reliability of the Tool Rental and Repair applications.

• 60% Delivers and Executes - Assists in application maintenance and support; Provide 24X7 on-call technical support for application used by over 2000 stores in the US and Canada; Resolve issues reported by business and field operations end users; Perform debugging, root cause analysis, and preventative measures for system and application issues and communicate issues to management; Work with IT teams, vendor support and business partners to support infrastructure, hardware, and system software required to maintain the applications; Enhance and develop system monitoring and alerting solutions for application resiliency and reliability; Follows best practices established by the organization and participates in improvement conversations; Consistently helps the team achieve results, even under tough circumstances; Guides and coaches team members based on knowledge and skill gaps.
• 20% Learns and Grows - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels
• 20% Plans and Aligns - Builds partnerships and works collaboratively with others to meet shared objectives; Collaborates with other team members; Relates openly and comfortably with diverse groups of people

• This position typically reports to Software Engineer Manager or Sr. Manager
• This position has 0 Direct Reports

• No travel required.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Experience with Service Now, Pager Duty, Slack, PCF, SQL, PuTTY/CyberArk PIM (SSH/Telnet client)

• General exposure to databases (MySQL, Cassandra, dB2, Informix), db IDE (datagrip/Oracel SQL developer/DbVisualizer)

• Experience with monitoring tools for alerting New Relic/AppDynamics/ExtraHop

• Experience with GCP, Github BigQuery, SQL Plus is a plus

• Albe to lead conversations with a diverse audience; production issue incident calls

• Able to quickly troubleshoot and drive issue resolution to root cause

• Able to conduct postmortem meetings and complete action plans

• Able to lead daily team stand-ups, help drive and organize team daily activities

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 3

• No additional years of experience

• None

• Ability to mentor and role-model a strong sense of urgency to the team

• None

• Excellent communication skills
• Dynamic personality
• Self-driven
• Sense of urgency
• Works well under pressure and deadlines
• Global Perspective
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Situational Adaptability
• Communicates Effectively
• Drives Results
• Interpersonal Savvy