Job description
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
We are looking for a highly motivated, self-managed technical writer to join our NICE WFM (Workforce Management) team. NICE WFM is a forecasting, scheduling, and performance analysis tool that provides customers with a complete, system-wide view of their contact center.
In this role, you will be involved in the journey from end-to-end: starting with UX microcopy, through development, to documentation creation. You will develop expertise in product areas to enhance and improve both product documentation and customer experience.
If you have a passion for technical writing and are excited about working with a dynamic team on a cutting-edge software product, this is the job you’ve been looking for!
What you’ll be doing:
- Create and maintain high-quality technical documentation for NICE WFM, including deployment, integration, API, user guides, and other technical documents.
- Provide clear, concise, and user-friendly information that follows our style guide.
- Collaborate with multiple scrum teams in an Agile environment while adhering to delivery milestones.
- Meet scrum and product deadlines and update according to internal customer and end customer feedback.
- Collaborate with the product and development teams to understand and document new features and changes to the software. This involves working with SMEs, including PMs, developers, QA, Training, and Services team members.
- Create alternative ways to share information, such as tutorial videos.
- Work in a complex, dynamic, and global environment.
What you’ll need:
- Native English.
- BS / BA Degree required - Engineering, CS, or related field and 3+ years of technical writing experience in a software development environment.
- Technical writing background with an understanding of the software development lifecycle and deliverables.
- Experience with Agile methodologies.
- Strong technical background, familiarity with both Linux and Windows Operating Systems, and experience working with software development teams.
- Excellent written and oral communication skills, initiative, and interpersonal skills.
- Experience with industry-standard documentation tools such as MadCap Flare and MS Office.
- Ability to work independently and prioritize tasks to meet deadlines.
What would be very NICE to have:
- Experience with NICE WFM or similar workforce management software is a plus.
- Experience with Atlassian Jira and Confluence.
- Experience creating videos using TechSmith Camtasia.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.