Job description

Overview:
The Server is responsible for taking the guests through the key phase of their Hard Rock
experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide,
communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Responsibilities:

• Taking guests’ orders .
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests

throughout their experience.

• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling

condiments, cleaning ashtrays, etc.

• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of
the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED equivalent.
• Follows all food safety & sanitation procedures. In some U.S. states, a food safety

certification program is required to be completed before being able to serve food or
alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing,

walking, kneeling, bending) for extended periods of time.

• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above

shoulders.

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,

carry) up to 10 pounds.

• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Details:
Must be at least 19 years old. In some U.S. states, a legal minimum age is required to
serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing
you to ensure you meet these requirements.

• Practicing all general safety standards.
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant”

will become a rotated position for the Servers and only used during busy volume shifts.
Please see the Busser job description.

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