• Greet all members and guests in a warm, friendly, service-oriented manner.
• Maintain regular attendance in compliance with Club standards, as required by scheduling which will vary according to the needs of the Club.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Be knowledgeable of and comply, at all times, with the Club’s standards, policies and regulations to encourage safe and efficient operations.
• Set up side station and perform assigned side (prep) work.
• Have full knowledge of entire menu, as well as daily specials, desserts, etc.
• Fill glasses with ice water, present menu, explain the chef’s specials, answer questions and offer suggestions on daily specials and wine selections.
• Record members’ and guests’ selections. Ensure the correct account numbers and names are given for billing.
• Assist in setting up and breaking down of banquet events.
• Transmit orders to bar and kitchen and inform cooks about any special cooking instructions or knowledge of any food allergies.
• Expedite the orders from the kitchen in a presentable and timely manner.
• Efficiently serve food and drinks in a friendly and courteous manner, offer suggestions.
• Provide attentive service, focusing on members’ and guests’ needs.
• Check back to ensure members and guest satisfaction; replenish water, butter and other condiments as necessary.
• Present dessert menus, suggest and serve dessert, coffee and after dinner drinks.
• Thank members and guests; invite them to return.
• Verify accuracy of member/guest names, account numbers, prices, taxes, tips and other charges on all checks.
• Handle all member/guest charges as prescribed by standard operating procedures.
• Keep dining room and bus station areas clean. Clear, clean and re-set tables that have been vacated.
• Advise supervisor of any complaints as soon as they occur.
• Attend staff meetings including pre-shift (line-up) meetings and training as required.
• Consistently follow state and local laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Keep abreast of industry to include hot items and trends.
• Perform other duties as assigned by a supervisor.

At Heathrow Country Club, there is a warm, gracious welcome waiting for you. A lush, green fairway with your name on it. A fine-dining restaurant holding your table ready. Also featuring The Legacy Club at Alaqua Lakes a Tom Fazio design, added to the fold in 2013, our product is unique to Central Florida, offering 36 Championship golf holes, dining, and a full aquatic, tennis and fitness facility! Established over 35 years ago, Heathrow is one of Central Florida’s most prestigious private country clubs. Here, you’ll find towering oak-lined roads, endless sunshine, soft, warm breezes and extraordinary personal service. As one of only a few country clubs that boasts golf, tennis, aquatic, and fitness facilities, Heathrow is the ideal place for bettering your lifestyle. Exclusive accommodations are a trademark of Heathrow County Club and The Legacy Club at Alaqua Lakes. Members quickly discover for themselves a rewarding atmosphere designed for play, relaxation, and renewal. Featuring 36 holes of championship golf, premier tennis, a sparkling 6 lane competitive-style swimming pool, unmatched athletic center, award-winning dining and a Grand Ballroom, there’s everything you could ever want, and then some. Heathrow and Legacy aren't merely a country club, but an extraordinary refuge dedicated to the art of living. It's a lifestyle.