CHASTANG FORD

"The Ford Truck Experts"

Service Advisor

As one of Houston’s fastest-growing Ford dealerships, we are expanding our service department to ensure that we deliver the experience that our clients expect. We are adding an additional Service Advisor to our team because quite frankly, we do not have enough manpower to ensure each client receives the level of engagement they desire in addition to the stress that it creates for our team who wants to deliver that experience to every client. As a Ford Truck Center, 95% of our service business is commercial so our advisors must be adept at building relationships with drivers and decision-makers. They are often frequently asked technical questions, so our advisors need to be able to communicate well with the technicians.

WHY YOU SHOULD APPLY:

• Support from the Leadership team to achieve your full potential
• Strong core values towards team members, clients, and our community
• Friendly atmosphere
• Competitive pay plan based on the sale of parts, labor, and sublet plus commissions on department sales
• 95% of our business is commercial
  • Steady work-flow year round
• 401k plan with company matching up to 6%
• We contribute to your optional HSA – Health Saving Account
• We provide no-cost short-term and life insurance
• Paid Holidays Off
• Paid Sick Days
• Paid Vacation
• Medical, Dental, and Vision plans
• Employee discounts on vehicles, parts, and service work
• Training and advancement opportunities
• Drug-free work environment
  

QUALIFICATIONS:

• Ability to effectively collaborate with others as a team
• Ability to organize and prioritize work with changing time constraints
• Strong organization skills
• Ability to perform in a calm manner when under pressure
• Ability to effectively establish rapport
• Ability to present information and respond to questions from leadership, team members, and clients
• Ability to solve practical problems
• Excellent oral communication skills
• Either previous experience in an automotive service facility or extensive client service experience with at least a basic understanding of automotive service and/or repairs
• Exceptional customer service skills
• Strong computer skills
• Being Bilingual (English/Spanish) is a huge plus

JOB DESCRIPTION: Service Advisor

The successful candidate will be a highly motivated and organized individual with a strong ability to provide exceptional client interactions. They will be able to work well in a family atmosphere and will take great pride in producing outstanding results with unparalleled quality and a sense of urgency.

• Acknowledge clients in a timely and friendly fashion
• Work with clients to determine the primary concerns and currently due preventive maintenance services
• Check vehicle history and Oasis report for open recalls and previously recommended but declined services
• Generate repair orders with accurate and detailed information
  • Create concern lines using the customer's verbiage and as much detail about the concern as possible to aid the technician in an efficient and accurate diagnosis
• Perform a walk-around inspection with the client of their vehicle and document any preexisting damage with photographs
• Set mutually agreeable expectations with the client for the length of time for follow-up and/or completion
• Promptly contact clients with the technician’s findings
• Provide follow-up with the status of the vehicle at a minimum on at least once a day
• Exchange daily status reports with the technicians of each vehicle
• Follow all company and manufacturer policies and procedures
• Handle incoming phone calls promptly and courteously
• Maintain Ford training certifications
• Book completed repairs
• Issue purchase orders for outside services provided
• Understand and apply factory and aftermarket warranties
• Collect all payments due prior to releasing the vehicle
• Ensure completed vehicles are picked up promptly
• Close repair orders the same day as the vehicle is delivered
• Coordinate pick up and delivery of vehicles
• Coordinate ride shares to pick up or deliver clients
• Provide courteous, polite, and professional service with a smile
• Maintain a clean and organized work area
• The list is not exhaustive, other duties as assigned by leadership as necessary

THE COMPANY:

The Chastang Family has been involved in the automotive industry since 1933. Our focus is on providing a family atmosphere where our employees, clients, and community can thrive. We aim to maintain a great place to work, learn and grow.

• Advancement opportunities

• Financial investment in future growth and facilities

• Transparency with employees and management

• Freedom to make decisions

• We believe in a work-life balance
  

THE LOCATION:

Chastang Ford is located in Houston, TX approximately one-mile East of I-69 on the 610 North Loop East.

Position Purpose:

Assists internal and external customers with parts requests to ensure that the correct part is obtained the first time. This includes identifying correct parts and locating them in inventory or ordering the requested part. Assists in the operations of the Parts Department by maintaining and tracking the parts inventory and accessories.

DUTIES AND RESPONSIBILITIES:

Achieving High Standards

Principal Duties and Responsibilities:

• Greets all customers promptly, and provides timely professional services.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.
• Recommends related parts that are needed.
• Ensures necessary parts are available.
• Price out parts on invoice or repair order.
• Coordinates with Service Department, Sales Department, and others to ensure that parts requests are met.
• Identifies and supports opportunities for methods/process improvement in the Parts Department.

Additional Duties and Responsibilities:

• Assists service technicians in determining parts requirements.
• Maintains positive working relationships with vendors.
• Informs customers when special order parts have arrived.
• Follows up with customers to ensure that their needs have been met.
• Promotes cooperation and teamwork through actions.
• Applies retailing techniques to sell and display parts and accessories.
• Assists in receiving and stocking parts orders.
  

Working Effectively With Others

Principal Duties and Responsibilities:

• Provides technician with necessary parts with minimal wait time, uses
• Builds productive working relationships, consults with others as
• Has an approachable style, fosters open communication through active
• Takes initiative to help others as needed.

parts pre-picking when applicable (e.g., when the customer is coming in

for a recall part or scheduled service interval).

necessary.

listening.

Additional Duties and Responsibilities:

Handling Pressure

Principal Duties and Responsibilities:

• Effectively handles changes in the Parts Department.
• Maintains composure in dealing with customers.
  

Managing complexity

Principal Duties and Responsibilities:

Additional Duties and Responsibilities:

• Recommends improvements for the Parts Department.
  

Understanding and Using Business Knowledge

Principal Duties and Responsibilities:

Additional Duties and Responsibilities:

• Obtain Ford Parts Counterperson Certification.
• Participates in departmental and dealership-wide meetings.
  

Applying the Basic

Principal Duties and Responsibilities:

• Records and monitors backorders.
• Uses computer to look up and monitor parts requests as well as record parts
• Assists in updating parts catalogs.
• Uses parts catalogs/microfiche/CPD/VCIS to acquire information on parts
• Maintains tight control over parts inventory to increase efficiency and eliminate
• Performs cashier responsibilities when necessary.
• Maintains a proper filing system for all paperwork corresponding to repair orders,

disbursed per repair order.

accessories inventory.

customer delays.

Additional Duties and Responsibilities:

special orders, and back orders, and turn in Invoices and POs on a daily basis.

*Responsible for other duties as assigned and/or required by business need*

EDUCATION/CERTIFICATION REQUIREMENTS:

Education, training, and/or state/national certifications should clearly demonstrate the

possession of the knowledge and skills stated above.

• High School degree or equivalent preferred
• 1 year in an automotive parts environment preferred

EXPERIENCE

PHYSICAL REQUIREMENTS:

• Moving throughout the Parts Department
• Using a computer to look up information and write up orders
• Standing six to eight hours during a shift
• Bending, stretching, lifting, reaching, and climbing
• Must be able to regularly lift and exert up to 50 pounds of force in order to carry, push, pull, or otherwise move objects
• Using equipment consistent with industry standards
• Must have a valid Texas Driver’s License, be insurable, and be able to drive
• Noise
• Paint
• Dust
• Exhaust fumes
• Other hazardous and non-hazardous materials
• Use a video display terminal

company vehicle if required

USUAL HOURS OF WORK

Monday – Friday 7 a.m. to 7 p.m.

Saturday 8 a.m. to 3 p.m.

Note: Break and lunch periods will be scheduled by the supervisor based on workflow