Job description

Court Street Ford is in search of a dedicated Service Advisor to add to our team!

Our Service department is based upon customer satisfaction, and we are looking for a Service Advisor that will be motivated to take the extra step to ensure that customers have a truly exceptional experience with us. Apply today and grow your career as you help us continue to grow our service department.

Court Street Ford serves the Bourbonnais, Bradley, Kankakee, Chicagoland areas.

Automotive Service Advisor / Writer Job Description:

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Automotive Service Advisor / Writer Requirements:

• A team player who is focused on providing above industry standard customer service
• Ability to multi-task in a fast paced work environment
• Strong organizational skills & detail oriented
• Excellent communication skills
• Possess an acceptable driving record & a valid driver's license

Job Type: Full-time

Pay: $35,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 5 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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