Job description

About Tom Wood

Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, Tom Wood, Inc. has grown to eighteen franchises with locations throughout the Midwest and New Zealand. Our franchises include thirteen automotive brands, Tom Wood Collision, Sixt Rental Car, Big O Tires, Tom Wood Aviation, Tom Wood Powersports, Tom Wood Outdoor Equipment, Integrity Insurance, Quality Leasing, and Premier Acceptance. The Tom Wood Group is a collection of vibrant, growing businesses and we remain passionately committed to our 1,100 team members, our loyal guests, and the communities that we serve.

BENEFITS:

And as a member of the 1100+ Tom Wood Group team, you’ll not only have a solid career foundation, but also receive the benefits associated with a large corporation including Paid Time Off, Paid Vacation and Holidays, Health, Vision, Dental, Life, and Short Term Disability insurance, and company-matching 401(k). We also provide Paid Company Training, have an Employee Assistance Program, Tuition Reimbursement, and great opportunities for future advancement.

Tom Wood Ford is looking for a full-time Service Advisor to join our team! Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

RESPONSIBILITIES:

• Meet or exceed dealership objectives and goals for the service department
• Advise customers about necessary services for routine maintenance
• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed
• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary
• Make sure each vehicle is paid in full before releasing the vehicle
• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted
• Ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly
• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest

QUALIFICATIONS:

• Excellent communication and customer service skills
• Must be professional at all times and be calm under pressure
• Good organization and computer skills
• Valid driver license with a clean driving history

Job Type: Full-time

Pay: $60,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to commute/relocate:

• Indianapolis, IN 46240: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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