Are you reasonably proactive, impatient, and an amiable communicator? Do you have the ability to read people and situations effectively? Are you outgoing, empathetic, and intuitive? Do you find it easy to influence people to accept change or new ideas? Are you the type of person that can get others to cooperate? As an impatient person, do you need to take a breath from time to time because you tend to overwhelm people with your speedy delivery?

If you are this optimistic person that is happiest when you are in an environment that provides a social network, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is seeking a qualified Service Coordinator to be accountable for meeting Frazer’s Service Department goals. This person will need to gain the respect and trust of their team members while working collaboratively with other Frazer department teams.

If this sounds like you, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is currently seeking a Service Coordinator to join our team. The Service Coordinator at Frazer reports to the Service Supervisor and is responsible for ensuring a great customer experience by being the liaison between the customer and the service shop personnel. This role will collect and communicate all information that moves in both directions between the customer and the service shop. They are responsible for ensuring that all information is entered with a high degree of accuracy while also demonstrating a high degree of productivity.

What Does a Week in the Life of the Service Coordinator Look Like?

• Responsible for meeting and greeting the customer.
• Responsible for collecting information from the customer.
• Responsible for inputting data that is needed to process all service jobs.
• Responsible for ordering resource needs for service jobs.
• Responsible for ensuring all processes have been followed prior to closing out all service jobs.
• Responsible for following up with customers to ensure the customer had a great experience.
• Responsible for following any and all company and safety policies and guidelines.
• Any other duties assigned by the supervisor.

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can’t pass it, we’re not the place for you.

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance (100% paid for by the company for all employees)
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Eight paid company holidays and ability to take time off during company shut down from Christmas to New Year’s Day!
• The “Company Kitchen” on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Required Education and Experience:

• High School Diploma or GED equivalent.
• 1-2 years of customer service experience.
• 1-2 years of customer service with parts or auto industry service experience.
• Ability to use computer software programs such as Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.), Enterprise Resource Planning (ERP) systems, and shop floor control systems.

Preferred Education and Experience:

• 3-5 years of customer service experience.
• 3-5 years of on the job experience using computer software programs such as Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.), Enterprise Resource Planning (ERP) systems, and shop floor control systems.

Skills (to Pay the Bills)

• Ability to demonstrate patience when working with internal and external customers while being attentive to their needs.
• Ability to demonstrate being calm in high-pressure situations.
• Ability to apply active listening skills to internal and external customers' needs while being able to demonstrate the ability to properly communicate and translate those needs to others.
• Ability to be a positive representation of the company that the customer enjoys working with.
• Ability to go above and beyond the status quo when assisting others.
• Ability to demonstrate a high degree of accuracy, detail, and productivity with computer software including documents, spreadsheets, the company's ERP systems, and other business programs.
• Ability to discern when to escalate a situation to the manager or the next level.

Software Knowledge

Also, here are a few software packages that the Service Coordinator would eventually need to be versed in. Don’t worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG
• ERP (N4 Syteline - Trainable)

Oh, and $alary

Of course, we didn't forget the salary… Frazer offers competitive pay and this role will start with a salary between $18 - $26 per hour depending on education, certifications, and experience.

Work Schedule

The Service Coordinator will work Monday - Thursday, 6:00 AM - 3:30 PM and Friday 6:00 am - 10:00 am. Frazer currently runs two shifts, Monday through Friday with overtime on weekend work as needed. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

• Online application
• Resume and optional cover letter
• Culture Index survey - the survey will be emailed to you to the email address provided in your application. Please check your email spam box if unable to find the link in your email.

Culture Index Survey Link

We look forward to hearing from you!