Job description
LE0011 Vita Care, LLC
MATHEMATICAL SKILLS
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
PHYSICAL AND MENTAL DEMANDS
The position requires sitting, standing and walking associated with a normal office environment, talking and hearing. This position requires weight to be lifted or force to be exerted up to 10 pound.
ENVIRONMENTAL AND WORKING CONDITIONS
While working the employee is exposed to a general normal office environment. Employee may work occasional evening or weekend work. The noise in the work environment is moderate.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
POSITION DESCRIPTION
The Service Coordinator role entails organizing, directing and providing good customer service and outreach to members being serviced in the chronic care clinic setting. Under the supervision of the Executive Director, the Outreach Coordinator supports collaboration, communication and care coordination with all members of the healthcare team. The Outreach Coordinator is an integral member of the health care team who works to ensure safety, best practice and high-quality standards of care across the healthcare continuum for identified patient populations. Their role is to assist the healthcare team by coordinating services and outreach to specific patient populations to ensure care is provided and followed through.
The Service Coordinator role entails organizing, directing and providing good customer service and outreach to members being serviced in the chronic care clinic setting. Under the supervision of the Executive Director, the Outreach Coordinator supports collaboration, communication and care coordination with all members of the healthcare team. The Outreach Coordinator is an integral member of the health care team who works to ensure safety, best practice and high-quality standards of care across the healthcare continuum for identified patient populations. Their role is to assist the healthcare team by coordinating services and outreach to specific patient populations to ensure care is provided and followed through.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets and establishes first contact with patients. Confirms and updates patient demographics and verifies patient information.
- Communicate with appropriate staff regarding patient's arrival and ensure that patient's medical record is available for physician.
- Process/update HIPAA-related paperwork and other institutional forms as necessary.
- Collect or retrieve referrals or insurance authorizations as required.
- Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
- Function as first point of contact for the company and in this role provides excellent customer service, both internal and external
- Responsible for managing the Administrative calendar and scheduling meeting that include individuals from all levels of the organization as well as external constituencies
- Track issues
- Maintain and track agenda items and escalated issues for resolution
- Maintain and track program deliverables
- Maintain program approval and coordinate document review and approval cycles
- Manage document reviews, collection and incorporate files
- Manage approval process, track and obtain signatures
- Assist in preparation of presentation materials
- Participate in quality assurance activities, as needed, to identify areas for improvement as requested.
- Attend staff meetings, supervision with immediate supervisor and other required meetings as scheduled.
- Serve as liaison with rest of clinics to receive process and report scheduled visits and appointments as well as share best practices and serve as champion to standardize processes across clinics.
- Other duties as assigned.
EDUCATION AND EXPERIENCE
- Associates Degree or Equivalent from Two- year College or Technical School
- 3-5 Years Related Experience and/or training or Experience/education
- Effectively communicate with other medical staff and patients in both written and verbal forms.
- Must be able to establish effective and harmonious relations with medical staff, patients and the general public.
- Be able to coordinate day-to-day important medical efforts and activities with other medical and nurse staff.
- Effective verbal and written communication skills along with proper telephone etiquette
- Performs in a tactful and professional manner
- Must be team orientated
- Must be to function in a fast-paced environment with a positive and professional attitude
- Have the ability to prioritize and handle multiple projects and tasks with accuracy and attention to detail
- Demonstrated working knowledge of community services and other resources in the area served by the program
- Ability to advocate, organize, problem-solve, and provide results for the population(s) served.
- Ability to interview older adults over the phone and in person and secure pertinent information.
- Strong documentation and clerical skills, including experience working with computers, software programs, filing, and use of various office equipment
- Proficiency with Microsoft Office Suite, especially Excel.
- Required Excel skills include: Filtering, creating charts, reports, v-lookup
PERFORMANCE MEASUREMENTS
- Reporting functions are completed accurately and timely, and in accordance with established policies and federal and state regulations
- Visitors and telephone calls are courteously and professional received. Good public relations exist with outside contacts.
- Department files are appropriately maintained and reported
- Reports and analysis are up to date and completed in a timely manner
- Target number of patient appointment and visits are met at the clinic
LANGUAGE SKILLS
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees of organization.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
PHYSICAL AND MENTAL DEMANDS
The position requires sitting, standing and walking associated with a normal office environment, talking and hearing. This position requires weight to be lifted or force to be exerted up to 10 pound.
ENVIRONMENTAL AND WORKING CONDITIONS
While working the employee is exposed to a general normal office environment. Employee may work occasional evening or weekend work. The noise in the work environment is moderate.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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