SERVICE DELIVERY MANAGER

Full Time
2620 Albertslund
Posted
Job description
Publication Date:
Mar 6, 2023

Ref. No:
459855

Location:
Albertslund, DK, 2620

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About the role:
We are the trusted partner for all Country IT organizations that ensures high-quality services. We are looking for a professional who can be the single point of contact for all Infrastructure services and provide outstanding local country services. We need a person to be located in Denmark as they will be supporting our Danish clients.

If the role sounds like an excellent opportunity for your career future, please do not hesitate to apply!

Main Responsibilities:
Single IT Infrastructure responsibility for countries. Infrastructure Support. Support of local setup for every Infrastructure project, Service Implementation, or Major Service Change.

Advise and develop local services to meet local demand and regulations where/if global services cannot accommodate them. Drive global strategy and architecture integration.

Advise and collect Infrastructure Demands and ensure end-2-end demand fulfillment to customers and other IT functions for the (Lead) Country

Ensure service quality for local services and collaborate with IT IPS, DF, and PC for global services.

Handle providers for local services or global services with the local components. Collaborate and involve with service owner and contracts management when services or providers do not perform or meet important metrics.

Service Lifecycle and Service Management for all locally provided Infrastructure Services, or global services with local component

Accountable for fast escalation and support problem resolution for all Infrastructure Services/Projects. Ensure feedback loop to respective partners and functions

Required Capabilities:
5+ years of experience in IT infrastructure topics.

Proficient Danish language. Excellent interpersonal skills in English.

Experience and knowledge in Infrastructure technology.

Technical Knowledge- Data Center, WAN, WLAN, LAN, Firewalls, and another infrastructure-related knowledge.

Willingness to travel to the client's organization when needed.

What we offer:
Competitive salary+ Optional Pay account

Good benefits package, pension, health insurance, remote working opportunities are a few examples of the many choices Atos offers you.

For a better work-life balance, flexible working hours can be arranged in discussion with your manager.

As a global organization, we provide multiple opportunities to grow and develop.

A casual work environment with great colleagues from all over the world

We work in a local organization in a global environment

Opportunity to work on international projects

Paid phone subscription incl. Music service + at-home internet

Canteen arrangement

Free fruit and coffee in the Atos office

We are an equal opportunity employer and value diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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