Job description

Only local candidates of ohio - onsite (columbus, OH)

Qualifications:

• Education & Experience

o Four-year college degree in Information Systems/Technology, Computer Science, Computer Engineering, or a related field or equivalent and demonstrated experience in Service Desk Plus.
o Progressive IT experience in areas of service desk software and processes. Experience in service desk or end-user support desirable.
o Experience setting up ManageEngine ServiceDesk Plus, configuring request and service catalog, workflows, and asset management
o Ability to create, document and explain operation trade-offs of various designs
o Ability to build a complex process maps and translate to executive summary
o Experience working with multiple vendors\clients simultaneously to coordinate projects
o Familiarity with MS Visio (or equivalent)

• Soft skills

o Curiosity, self-motivation and willingness to learn
o Ability to work independently and with teams
o Willingness to mentor less experienced staff
o Ability to contribute meaningful ideas, advice and best practices when problem solving
o Critical thinking, problem solving skills and ability to make sound judgment based on facts available
o Task\goal oriented- ability to parse through extraneous information
o Customer service oriented
o Strong communication skills and a motivation to partner with internal teams to achieve results.
Service desk experience desirable.

Job Type: Contract

Pay: $50.00 - $65.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Visio: 1 year (Preferred)

Work Location: On the road

Speak with the employer
+91 6148083833

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