Job description

Role ServiceNow Project Manager

Location Irving, TX (Remote)

Duration 12 months +

• Delivery of projects aligned to overall business and technology strategies
• Mastery of agile project management methodology, tools and templates; defining Epics & Themes, developing and grooming stories, managing sprints and stand ups.
• Proficient in project planning, schedule development, scope management and cost management.
• Technical knowledge of project management inter-related process stages, i.e., initiate, plan, execute, monitor and control and close, and the supporting processes (scope, cost, time, issue, risk, resource, communication, stakeholder management)
• Ensure that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables.
• Directly influence cross-functional teams to assure work is completed on schedule, within budget and high quality
• Manage interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated
• Close the project to formalize acceptance of the project, results, feedback, and capture IP (demos, stories, etc.) internally and externally
• Oversee performance metrics and projections, and monitor key project metrics such as cost, schedule and quality indicators
• Plan for and manage change
• Resolve customer issues, escalating when necessary
• Document tools and processes in Contender Knowledge base
• Engage Advisory Services on key accounts and growth accounts to build out customer roadmaps (ITSM, ITOM, HR, Security, Training, MSO, Nuvolo etc.)
• Express competency in Contender's Partner Portfolio of Technologies
• Exhibit accountability, cross-functional collaboration, continuous improvement and coordinated execution with internal and external stakeholders
• Contribute to annual account growth by fully understanding the customers journey, transformation objectives, environment, and budget. Generate change orders, MSOs, training, upgrades, additional services

Minimum of 5 years project management experience

• Hands on knowledge of ServiceNow and primary modules
• Experience leveraging credible project management processes and tools - ServiceNow PPM preferred
• Project Management Institute (PMI) Project Management Professional (PMP) certification, and/or SCRUM Master certification
• ITIL certification a plus

Job Type: Contract

Salary: $75.00 - $80.00 per hour

Schedule:

• 8 hour shift

Experience:

• ServiceNow and primary modules: 5 years (Preferred)
• Total: 10 years (Preferred)

License/Certification:

• PMP (Preferred)
• PMI Certification (Preferred)

Work Location: On the road

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