General Summary of Job Duties

The position will be responsible for completing the Service Cycle according to Standard Operating Procedures, (SOPs), completing running side work. Correctly ringing into point of service terminals all Guest’s requests, inclusive of all non-routine tasks, as directed, with Teamwork for all co-workers and Guests. Anticipate Guest’s needs and problem solving with great judgment skills. Ordering drinks for Guests from the Bar: Ring order into MICROS, exactly what is needed for accuracy.

• Assists the Bartenders to maintain cleanliness and orderliness of all bars.
• Must be able to accurately enter food and beverage orders into the MICROS system and follow departmental cash handling procedures with guest comps and credit cards.
• Work safely, with sanitation, efficiency, and with Guest’s loyalty in mind
• Adheres to the proper par stock levels at all bars and coolers when completing the liquor order. Must also be able to order bottle for bottle from the warehouse and verify orders that are received from the warehouse daily.
• Give BAM, (By Any Means); Show Dignity, Respect and Kindness
• Must be able to complete all assigned tasks with minimal supervision and show a sense of urgency no matter what business volume is at the time.
• Properly stocks all glassware, condiments, beer, liquor and paper products, fruits and garnishes and any other necessary items to run an efficient operation. All products freshly prepared prep items such as fresh cut fruit will be properly labeled, and First in First out procedures will be followed on all items.
• Follows proper alcohol awareness procedures.
• Be extremely careful and diligent with all dishes, glasses, and service ware; carelessness and disregard for company property is subject to termination.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton STYLE.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Excellence: Be Amazing.
• Collaboration: Celebrate Diverse ideas, thought and talents.
• Core: Be KIND to yourself and each other.
• Character: Always do the right thing and treat everyone with dignity and respect.
• Fun: Our guests are here to have FUN, so we should have FUN, too!
• Character: Show your Sprit and Connect with each other.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character – Always do the right thing and treat everyone with dignity and respect.
• Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
• Excellence- Challenge acceptable and be exceptional.
• Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
• Courage – Champion today for a better tomorrow.

Skills, Education & Other Requirements

• Performance Requirements: Understand and comply with all company and departmental rules and regulations, policies, and procedures. Skill in establishing and maintaining effective working relationship with Team Members, and work together as a Team.
• Must be 21 years of age.
• Must be able to effectively communicate with internal and external Guests regarding orders and correct delivery.
• Certification in Barback Standard Operating Procedures and Appraisals before beginning shifts.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Must maintain current CCHD Health Card, Clark County issued Sheriff’s Gaming Card and Alcohol Awareness card.

Machinery, Work Equipment, Programs, Software, Hardware Used

• U Boat Pushcart
• Dollies
• POS System