Job description
Date: Mar 2, 2023
Brand: Luxottica (LoA Corporate)
Location: Mason, OH, US, 45040
Requisition ID: 798767
Position:Full-Time
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.
GENERAL FUNCTION
Under the direction of the Manager, Quality and Research, collects, analyzes, and tracks customer satisfaction data for all lines of business for the NACC.
MAJOR DUTIES AND RESPONSIBILITIES
- Collects customer satisfaction data through i3 after call surveys and survey monkey online surveys.
- Analyzes customer satisfaction data to highlight successes and opportunities in the customer service arena.
- Assists in work affiliated with customer satisfaction and customer experience.
- Assists in analyzing and proposing improvement solutions for business processes and procedures.
- Participates on special projects as assigned.
BASIC QUALIFICATIONS
- High School Diploma
- 2-3 years progressive experience in contact center environment or equivalent. Excellent Microsoft Office (Excel, PowerPoint, Word, Outlook) skills
- Developed critical thinking ability.
- Flexibility, adaptability and resourcefulness.
- Excellent written/verbal communication skills including advanced spelling and grammar skills, with an emphasis on technical writing.
- Exceptional listening and analytical skills.
- Demonstrated ability to work well in a team environment.
- The ability to identify and translate process or system issues into proactive problem solving action steps.
- Superb organizational, time management skills and attention to detail.
- Ability to prioritize and handle multiple tasks and projects concurrently.
- Strong interpersonal skills and the ability to interact well with all employee levels and customers.
- Ability to work independently with moderate level of supervision.
PREFERRED QUALIFICATIONS
- Bachelor’s degree or equivalent experience preferred
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
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