Forbes List of America's Best-in-State Employers 2021 & 2022

Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.

Roles and Responsibilities:

• Reads, researches and responds to all messages received via NJ TRANSIT’s social platforms, and digital content to provide service updates, interact with customers and other story concepts and material. Ensures all responses are accurate, timely and reflect NJ TRANSIT’s capital and operating objectives.
• Manages social media communications on a daily basis to ensure their accurate coding, and that timely internal investigations and follow up activities are completed. Builds and maintains a strong working relationship with internal contacts.
• Keeps informed of Bus, Light Rail and Rail equipment upgrades, infrastructure expansion and upgrades, and new service initiatives to provide responses and information to commuters, potential commuters and other stakeholders that is accurate, current, informative and useful.
• Monitors social media and assists in the development of external social media communications.
• Serves as an advocate for customers by communicating their concerns and relaying their comments to the appropriate departments.
• Provides and implements social media communication support to inform Rail, Bus, Light Rail and Access Link customers of construction projects, schedule and route changes, service delays, track outages, special services, company policies and programs.
• Ensures all social media communications and materials are consistent with NJ TRANSIT’s public message and are clear.
• Assists our customers and Operations staff during service disruptions and other emergencies or events, both during and off-hours on occasion.
• Provides assistance to the public during special events, promotions, various outreach programs and/or holiday periods on occasion.

Knowledge and Skills:

• Bachelor’s Degree in Journalism, Communications Studies, or related area, and one (1) year of work/intern experience in a Customer Service environment.
• One year of closely related work experience can be substituted for each year of education required.
• Familiarity and proficiency with social media platforms Twitter and Facebook is required.
• Familiarity with other social media platforms, including Instagram, LinkedIn and TikTok is desired.
• Experience with developing and implementing social media campaigns; strong written and verbal communication skills, including proofreading; knowledge of social media monitoring platforms; online communities and awareness of social media trends is desired.

At NJ Transit you will enjoy a competitive salary and excellent benefits package:

• Comprehensive Family Health Insurance – Prescription, Dental, Vision
• Flexible Spending Account
• Prescription
• Life Insurance
• Paid Leave
• Tuition Assistance
• Qualified Transportation Expense Plan (QTE)

3 YEAR VESTED: Retirement Plan Options:

• 401(a) is a 6% employer contribution
• 401(k) at least 6% with an additional 3% company match

At NJ TRANSIT we support and depend upon the diversity of our staff. NJ TRANSIT is an Equal Opportunity Employer.

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