Job description

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

General Summary of Position:

Granite is currently seeking a results-driven, self-motivated Solutions Engineer who is passionate about solving our hardest customer problems and closing our largest enterprise deals. Reporting to the SE Manager, the SE is the front-line support for the sales team for all product and technology driven opportunities with prospects and customers alike. Your role as a technical resource to the sales team will include performing discovery calls, conducting product demonstrations and presentations, uncovering customer needs and requirements, and creating solutions that translate into associated business value propositions. With an integrated suite of UCaaS, Security, SDWAN, and Managed Services offerings, you will be able to easily match up the best solution for each customer’s unique environment. In addition to your customer facing role, as an SE you will also engage and work cross-functionally with other departments such as product development, engineering, and customer implementation/success to continuously improve and enhance our position in the market.

Duties and Responsibilities:

The impact you’ll have includes:

• Develop and continually refine deep product knowledge within Granite’s voice and data product portfolio
• Participate in functional and technical discovery sessions
• Provide informational presentations and live demonstrations that align customer needs to Granite’s product platform
• Strategize with customers to design solution architecture that accommodates their requirements and fits appropriately into their networking environment
• Address competitive differentiation and technical objection-handling
• Work with implementation teams to ensure steady project successDetail out proposals via diagrams, white board sessions, RFP responses ofcustomer meetings
• Participate in the overall life cycle management cycle of the customers solution to ensure it remains secure and up to date while also identifying upsell opportunities.

Required Qualifications:

• Experience in Voice/Data/Networking/Telecom related field
• Knowledge of networking components and concepts
• B.S. from 4-year university and/or Equivalent technical education/certification.
• 5+ years of sales and engineering experience from related field
• Ability to think strategically on how to approach a prospect in a sales process
• Proficiently able to conduct a thorough discovery and qualification of prospectsneeds
• Exceptional communication and presentation skills
• Ability to build relationships across Granites large sales organization as well as customer contacts.
• Ability to take ownership of solutions to ensure the customer rollout is a white glove experience due to fantastic due diligence

Preferred Qualifications:

• MEF-CECP
• CCNA, CCDA, and or CCDP
• NSE 4+
• Juniper MIST/128 experience
• Velocloud experience

Job Type: Full-time

Pay: $90,815.00 - $116,178.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Atlanta, GA

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