Sr. Telecommunication Service Request Specialist
Full Time
Fort Meade, MD 20755
Posted
Job description
Overview:
At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.
BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
BlueWater Federal is looking for an experienced Sr. Telecommunications Service Request Specialist to support DISA operations in Ft. Meade, MD. You will be responsible for order preparation for Telecommunication Service Request (TSR) orders for DISA customers.
Responsibilities:
- Assist and develop the circuit requirement during the Order Entry phase of the Provisioning Process.
- Enter and update configuration and administrative changes in the configuration management databases.
- Liaise with the DCCC, NOCs, DISA Global Team, and OSS in resolving mission partner issues.
- Support senior staff as required and ensure customer requirements and project milestones are met.
- 2+ years of general experience is required; IT background is preferred.
- Proficiency in Microsoft Office
- Any exposure to Network Provisioning including WWOLS, MSS, DISA Storefront is preferred
- SmartSheet and Telecommunication Service Request (TSR) order preparation experience also preferred
- Must have an active TS/SCI clearance or the ability to obtain one
At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.
BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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