Job description

Are you able to lead a team to provide World Class Customer Service?

The Store Manager at the UPS Store Daphne is responsible for the day-to-day operations including managing productivity and ensuring the team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has 3+years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), print production experience, and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments for store associates
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory & purchasing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Previous store management experience required, including personnel and financial management experience
• Strong computer skills, including Microsoft Office and Adobe Suites (Adobe In-design Experience a PLUS)
• Outstanding phone skills
• A Willing to lead by example attitude
• Willing to accept full accountability for Center operations and sales goals

BENEFITS

• Paid Training
• Health Insurance Options from Blue Cross Blue Shield
• Vision Insurance Options from Blue Cross Blue Shield
• Dental Insurance Options from Blue Cross Blue Shield
• Paid Time Off
• High level of Autonomy
• Quarterly Bonuses and Sales Incentives

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Rotating weekends

Ability to commute/relocate:

• Daphne, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 2 years (Required)

Work Location: In person

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