Student Services Specialist III

Full Time
Ames, IA
Posted
Job description

Position Title:

Student Services Specialist III

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 5 years of related experience

Preferred Qualifications:

Experience working with student information systems
Experience working with undergraduate or graduate student records management
Experience with other technologies used in educational settings
Experience with accessing and/or reporting undergraduate or graduate student success data
Experience working with undergraduate or graduate student success or academic advising
Project management experience

Job Description:

Under the supervision of the Assistant Dean, in the College of Agriculture and Life Sciences (CALS), the Student Success Services and Data Specialist oversees all business processes associated with the undergraduate and graduate student experiences.

This position is responsible for the retrieval and organization of data relevant to student success within and across the college. This position is familiar with the data resources across the university (Tableau, e-Data, and the various office-based resources in the Registrar’s Office and the University Information Technology office).

The successful candidate will possess excellent leadership, communication, interpersonal, and customer service skills, as well as the ability to establish priorities, meet deadlines, attain goals, and retain confidentiality, diplomacy, discretion, and tact. This position requires effective communication skills and capacity to collaborate with faculty, professional advisors, and academic/student support office directors and staff.

Level Guidelines
  • Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals
  • Applies senior-level professional knowledge and expertise to work requiring greater latitude
  • Solves moderately complex problems and regularly exercises judgment to determine appropriate action
  • Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices
  • Responds to complicated inquiries, provides training, and provides direction to lower-level staff
  • May provide supervision for one to two other staff (i.e., leads a small work team)
  • May lead projects for which well-defined practices and procedures may not exist
  • Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS808

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.

Original Posting Date:

May 9, 2023

Posting Close Date:

May 23, 2023

Job Requisition Number:

R11772

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