The Role:

The incumbent is responsible for being the main point of contact between the guest, housekeeping, maintenance and the front desk. When problem arises, follow up to make sure the problem was resolved in a timely manner.

Position requires organizational skills, ability to work cooperatively with a variety of individuals (both guests and fellow employees) and demonstrate a positive and constructive attitude. Work with a variety of different cleaning agents and understand their use. Be able to step in and perform all duties and functions of the housemen, housekeeper and or room attendants when needed

Responsibilities:

The incumbent is responsible to:

• Monitor Inventory for weekly supplies and order items as needed from Adaco so there is no shortage. Ask manager for final approval

• Inspect guest rooms and make any adjustments or repair in order to keep it up the standards required.

• Manage the rooms’ inventory during the day. Coordinate the dirty, pick up and clean status

• Provide support to the Front and Back of house. If one department is not able to complete a task due to staffing or other tasks taking priority, then it is your job to step in and complete said task.

• Manage and complete any assigned projects

• Assist to create the weekly schedule to meet staffing needs

• Assist to Input and approve the correct hours into Ontrack and paycom for payroll.

• Ability to organize and maintain supplies.

• Respond to all guest issues in a timely manner.

• Confirm that the team is completing their checklist and necessary duties during each work shift.

• Support the team to ensure that VIP arrivals/amenities are taken care of on a consistent basis.

• Work with the management team to celebrate weekly service topics and revenue goals.

• Assist in holding department meeting to celebrate employees and roll out new processes.

• Cover all necessary shifts whenever there is an emergency or last-minute call off

• Ensure that all team members are taking necessary meal breaks during each shift and organizing their time to limit overtime hours.

• Come up with new incentives/processes to continuously develop front office operations.

• Ensure employee satisfaction at all times-coaching/training employees consistently when an opportunity arises.

Job Requirements:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to carry out supervisory responsibilities in accordance with organization’s policies and applicable laws. Responsibilities include planning, assigning and managing specific works and resolving problems.

• Ability to operate PMS (operational) system

• Basic knowledge of Microsoft office suite of programs

• Works with a sense of urgency

• Must have or be able to obtain a California ServSafe Certificate and a Responsible Beverage Service Certificate