Job description
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Summary
Join the WINNING TEAM at IGT Global!
IGT is seeking a skilled Lottery Field Services Supervisor in the area of Lacey, WA. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
- Company vehicle to take home for work use only (Field Services only)
- Medical benefits day one of being an IGT employee
- 12 paid holidays plus 2 floating holidays per year
- 3 weeks of paid vacation per year, prorated first year
- 401K with employer match and 100% vested day one
- Company paid parental leave, life insurance, short term disability and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Responsibilities
IGT is in search of a fresh, new leader for the Las Vegas, NV area to serve as a Field Services Supervisor. If responsibilities like leading a team, facilitating and/or participating in cross functional meetings, developing action items, and monitoring and reporting project milestones within the gaming industry excites you, then this is the career for you!
A day in the life of a Field Services Supervisor.
- Under general supervision, plan and supervises work related to the provision of onsite Field Services in an assigned geographical area.
- Projects and duties that encompass multiple market segments to various casino customers from product set up to installations and servicing with preventative maintenance and upgrading gaming systems and equipment.
- Supervise and coordinate the highest possible level of service delivery of daily activities that include:
- Execute of the casino service elements of IGT's order cycle including installation/removal planning, scheduling and execution.
- 24/7 aftermarket service support for recurring revenue products including planned an unplanned maintenance, jackpot, response, conversions and upgrade installations, onsite maintenance and technical service and coordinating after-hours technical support.
- Part sales and order processing support, e.g., internal order processing, stock transport orders and parts sales and exchange.
- Coordinate employee and/or customer training.
- Plan, organize, prioritize and schedule workflows to support service requirements.
- Provide technical and compliance guidance by helping diagnose problems or interpret procedures.
- Supervise compliance with relevant regulations and regulators.
- Recognize and respond to urgent and or abnormal situations.
- Support the enhancement and protection of IGT revenue and assets by contribution to labor analysis, expense control, customer invoice processing, and updating equipment master documentation, promote and enforce safety rules and regulations for area supervised.
Qualifications
- Bachelor's Degree or equivalent required.
- Typically has 3 to 5 years of electronics, hardware and software, and slot tech/Casino/Gaming experience as well as project or team lead experience.
- Knowledge and understanding of systems architecture and AC/DC fundamentals.
- Knowledge of SAP and strong computer skills.
- Documented networking experience required.
- Knowledge of tools and experience using the tools is required.
- Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
- Flexibility of work location is a must.
- Must have the ability to maintain a neat appearance and to maintain personal tools for position.
- Must be able to lift 75 pounds and able to stand a full shift.
- Must be able to adapt to various jurisdictions and interface with compliance officers.
- Must have a valid State's driver's license with clean driving record.
- Must be able to pass IGT security background check.
- Must be able to obtain a gaming card.
Preferred:
- A+ Certification, N+ Certification or similar certifications are a plus.
- Able to work in adverse conditions for an extended period of time.
- Ability to follow policies, procedures and safety guidelines.
- Work well under pressure and take direction from supervision.
- Able to work in a team oriented environment.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for the Supervisor Field Service I role is $60,500 - $83,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
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