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Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 28 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources is seeking a Member Incentives Support Specialist to join our Team. This position is responsible for processes that support the provision of Value Added Services and the Member Incentive Program. Value Added Services are specifically targeted to members who experience challenges related to Health Equity in order to improve their access to these necessary resources and improve their overall health outcomes. The Member Incentives Support Specialist will be required to review reports, data collection platforms, or work in other platforms/systems to identify members who qualify for Value-Added Services (VAS) and/or the Member Incentive Program. The position will then follow through to ensure that members receive Value-Added Services and Member Incentives as appropriate by onboarding vendors, reviewing the applications when applicable, completing required Finance paperwork to request payment, and following-up to ensure Value-Added Services and Member Incentives were provided.

On a typical day, you might:

• Monitor, track, and/or review incoming applications from providers, guardians, internal staff, etc., making sure to obtain and necessary information and documents needed.
• Elevate questions or concerns regarding the Member Incentive Program for review and feedback and complete follow-ups.
• Ensure staff have sufficient information and ample notification to process applications for Value-Added Services.
• Reconcile items purchased through Value-Added Services and Member Incentive Program.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Flexible Work Schedules
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 23 days, plus 10 paid holidays within first year of employment
• NC Local Government retirement pension, plus 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications:

Education: High School Diploma or GED

Experience: Minimum two (2) years’ of clerical experience OR equivalent of higher education or higher education/experience

Preferred Experience: Prefer 2 years of clerical experience in mental health, substance abuse and developmental disabilities field

License/Certification: None Identified

Must have a valid driver’s license

Must reside in North Carolina to be considered for remote status office locations available in Ahoskie, Bladen, Camden, Greenville, Jacksonville, Wilmington and Whiteville, NC

Deadline for application: Tuesday, May 16, 2023 at 11:59 p.m.

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
  • Dates of service (month & year)
  • Average number of hours worked per week
  • Essential duties of the job as related to the position you’re applying for
• Education
  • Degree type
  • Date degree was awarded
  • Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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