Job description

Support Specialist – Specialty Programs and Operations

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and HarmonyCares DME.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Position Description

The Support Specialist - Specialty Programs and Operations will have two primary functions 1) supporting members/Providers collaborating in a telehealth visit and 2) performing quality assurance for all scheduled visits

Essential Duties and responsibilities

• Trouble shoots member/Provider issues with accessing the telehealth portal prior to or during a telehealth visit
• Performs quality checks of the Electronic Health Record (EHR) and scheduling platform to ensure member demographic information is present and accurate
• Performs quality checks of EHR to ensure call center agent notes are appropriately placed to inform Provider of any needed updates
• Generates and review reports in the EHR regarding the telehealth activities and report any issues to Clinical/Operation’s team leadership
• Creates quick reference guides (QRG”s) to assist with training and supporting Providers and call center agents
• Schedules members for health assessment visits
• Completes member and Provider reminder calls as needed
• Communicates with Providers to inform them of late member cancellations or schedule updates
• Leads overbooking or ad hoc scheduling projects
• Other duties as assigned

REQUIRED Knowledge, Skills and Experience

• 2 years of Customer Service experience
• Demonstrated written and verbal communications skills
• Advanced operational knowledge of Microsoft Office and Scheduling Systems

Preferred Knowledge, Skills and Experience

• Health Care experience
• Telehealth platform experience
• Outbound dialer experience
• Experience working with remote team members

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.