Job Description:

Role Summary/Purpose:

Reporting directly to the Chief Audit Executive, and as a member of the Internal Audit Senior Leadership Team, the SVP, Internal Audit – Head of Technology and Operations Audit is responsible for developing, influencing, and overseeing an innovative and industry leading approach to integrated coverage of Operations and Technology processes, risks, and controls across Synchrony while demonstrating a strong understanding of Internal Audit practices and principles. The incumbent will also lead key audit activities covering Human Resources, Legal, Culture, and Environmental, Social, and Governance (ESG) risks. This role will lead several teams of experienced auditors including the Head of Technology Audit and team, the Head of Operations Audit and team, and be the US direct reporting line for the Internal Audit team located in India. In addition, the incumbent will assist the Chief Audit Executive (CAE) and the Audit Senior Leadership Team (SLT) on developing and executing on department strategies, engagement activities, and various initiatives throughout the year. This individual must be a strategic audit leader with technical capabilities to support the auditing of a complex and growing structure.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Promote a culture of proactive Audit quality, influence a department-wide focus on innovation and elevation of assurance work, and identify and lead strategic opportunities to improve audit coverage, quality, and reporting across the department

• Understand the key current and emerging risks within the subject areas and lead a team of resident subject matter experts in Technology and Operations

• Develop a comprehensive, in-depth understanding of Synchrony's business including the Operations, Technology, HR, and Legal functions

• Develop and lead an innovative approach to the integration of technology and operations risks across the audit teams, including tools, templates, and upskilling

• Lead the development of a risk based and comprehensive annual plan and oversee the execution of the plan in line with department and regulatory expectations, ensuring timely completion, maintenance, and execution of the audit plan

• Lead, motivate, and develop the Head of Operations Audit and team, Head of Technology Audit and team, and the India Internal Audit team

• Foster strong, collaborative relationships with key stakeholders including management, board, regulators

• Stay externally focused attending industry events, roundtables, and peer best practice sharing forums

• Identify meaningful recommendations and serving as a change agent that will make an immediate impact in the subject areas

• Expected to influence and negotiate with Senior Management on matters which will have significant impacts on the subject areas

• Update coverage approach as necessary based on changes to SYF’s strategic initiatives

• Oversee the development of a continuous risk monitoring process relative to the subject areas

• In coordination with the Chief Audit Executive, monitor and manage the department wide operating plan, in conjunction with Finance, including annual co-sourcing budget

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelors or advanced degree in business, finance, or accounting with a minimum of 15+ years of relevant experience working within an Internal Audit function

• Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Security Auditor (CISA) or related certification

• Strong understanding and experience in audit methodology, standards, and practices, including Institute of Internal Auditors standards

• Must be willing to travel up to 10% of the time

Desired Characteristics:

• Strong oral and written communication, presentation and facilitation skills including the ability to interact at all levels of the organization including the ELT level

• Ability to direct personnel across multiple locations and operations and work in a matrixed organization

• Ability to lead direct employees and teams of employees

• Understanding of practices within the Finance and Compliance subject areas and the ability to apply them within the organization

• Specific experience in leading various risk families in a progressive internal audit department

• Understanding of the relevant regulatory requirements for the subject areas and past experience working with regulatory bodies (e.g., Fed, OCC, etc.)

• Ability to build strong, trusting relationships with senior business stakeholders, Audit Committee and Board members, Regulators, and external auditors

• Ability to suggest policy changes to key stakeholders that will improve the overall risk and control framework/program

• Ability to effectively challenge the business (including assumptions made) and influence positive change in the organization

• Recognized as a leadership role model and consulted often by others for advice and opinions

• Experience as a developer of talent in building teams and creating an inspiring and motivating culture

• Demonstrated experience as an agent of change within a heavily regulated environment

Grade/Level: 16

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: